At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle service bookings in a fast-paced dealership.
- Company: Join a well-established automotive dealership with a vibrant team culture.
- Benefits: Enjoy a competitive salary, generous leave, and discounts on vehicles and services.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be the vital link between customers and technicians, making a real difference in their experience.
- Qualifications: Experience in customer service and automotive roles, with strong communication skills.
The predicted salary is between 28300 - 35000 € per year.
Join a busy automotive dealership as a Service Advisor delivering excellent customer service, managing vehicle service bookings, aftersales support and customer relationships using CRM systems and digital platforms.
We have a fantastic new job opportunity for an Automotive Dealership Service Advisor to join a professional and fast-paced aftersales team within a well-established automotive environment. As an Automotive Dealership Service Advisor you will act as the key link between customers and technicians, ensuring clear communication, accurate service updates and excellent customer satisfaction throughout the aftersales journey.
Working as an Automotive Dealership Service Advisor, you will manage service bookings, vehicle repairs, customer enquiries and invoicing while promoting additional services and service plans to support customer retention. This is an exciting opportunity for someone with strong customer service skills, experience in an automotive or dealership setting and a passion for delivering a high-quality customer experience.
DUTIES- Customer Service Delivery: Provide a professional and friendly service to customers via phone, email and face-to-face interactions
- Service Bookings: Manage vehicle service and repair bookings, ensuring efficient scheduling and workflow
- Repair Estimates: Provide accurate pricing, timescales and explanations for vehicle maintenance and repair work
- Aftersales Support: Act as the main point of contact throughout the aftersales process, keeping customers informed
- Upselling Services: Promote additional work identified through vehicle health checks and sell service plans
- Customer Query Resolution: Handle customer concerns and queries promptly to maintain high satisfaction levels
- Invoice Processing: Prepare, explain and process invoices and payments accurately
- CRM & Systems Use: Maintain accurate records using CRM systems and dealership software
- Customer Retention: Encourage feedback and follow-up contact to build long-term customer relationships
- Previous experience in an automotive, dealership or service advisor / aftersales role
- Strong customer service and communication skills with a professional approach
- Experience using CRM systems, booking platforms or internal service systems
- Ability to work in a fast-paced environment and manage multiple priorities
- Good organisational skills and attention to detail
- Experience handling customer queries, concerns or complaints
- A proactive approach to upselling services and identifying customer needs
- Competent IT skills including Microsoft Office and digital systems
- Company car scheme with insurance, servicing and breakdown cover
- Discounts on vehicles, servicing, MOTs, parts and tyres
- Employer pension contribution of up to 7%
- 22 days annual leave rising to 26 days plus bank holidays
- Access to a discount portal with a wide range of deals
- Enhanced family-friendly leave policies
- Employee Assistance Programme and wellbeing support
- Occupational health support
- Personal accident insurance
- Training and development opportunities
- Shared incentive plan
- Health cash plan
- Paid sick leave after probation
The company is proud to be an equal opportunity employer. They are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. The company is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Service Advisor – Automotive Dealership (AWDO-P14625) in Croydon) employer: AWD online
Join a dynamic automotive dealership in Croydon as a Service Advisor, where you will thrive in a supportive and professional environment that prioritises excellent customer service and employee wellbeing. With generous benefits including a company car scheme, enhanced leave policies, and robust training opportunities, this role offers a pathway for personal and professional growth while being part of a team that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor – Automotive Dealership (AWDO-P14625) in Croydon)
✨Tip Number 1
Get to know the dealership inside out! Research their services, values, and customer feedback. This way, when you walk in for an interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the bridge between customers and technicians. Role-play common scenarios with friends or family to boost your confidence in handling customer queries and upselling services.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Advisor – Automotive Dealership (AWDO-P14625) in Croydon)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any previous customer service or automotive experience, and don’t forget to mention your familiarity with CRM systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer service in the automotive industry. Share specific examples of how you've handled customer queries or upsold services in the past.
Show Off Your Communication Skills:As a Service Advisor, communication is key! In your application, demonstrate your ability to communicate clearly and professionally. Whether it’s through your writing style or by providing examples of past interactions, let us see your skills in action.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at AWD online
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and common customer queries. Familiarise yourself with the dealership's offerings and any recent news in the automotive industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle customer interactions effectively, which is crucial for a Service Advisor.
✨Practice Your Communication
As a Service Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and how they relate to the job.
✨Be Ready to Upsell
Since upselling is part of the role, think of ways you can promote additional services based on customer needs. Prepare to discuss how you would identify opportunities for upselling during the service process. This shows that you understand the business side of the role and are proactive in enhancing customer satisfaction.
