At a Glance
- Tasks: Support vulnerable individuals, oversee staff, and ensure safe accommodation services.
- Company: Compassionate organisation dedicated to helping those affected by trauma and abuse.
- Benefits: Generous annual leave, training opportunities, and a supportive work environment.
- Other info: Join a dynamic team with excellent career growth and well-being support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Level 3 qualification in Health and Social Care or related field required.
The predicted salary is between 28861 - 33786 £ per year.
An excellent opportunity for a compassionate Senior Support Worker with safeguarding, risk assessment, care planning and trauma-informed support experience. This role is known within the organisation as a Senior Accommodation Support Worker.
Location: Sandwell, West Midlands
Salary: £28,861 to £33,786 per annum + Benefits
Job type: Full‑time, Permanent
Working hours: 37.5 hours per week, Monday to Friday 9am‑5pm
Job Overview
We have a fantastic new job opportunity for a Senior Support Worker to join an expanding accommodation service supporting adults and children affected by domestic abuse, trauma and exploitation. As the Senior Support Worker you will provide day‑to‑day support to the service manager, supervise support staff and help ensure residents receive safe, person‑centred and responsive support. The Senior Support Worker will oversee risk assessments, support plans, referrals, safeguarding, partnership working and service standards across accommodation settings. This role is ideal for someone with strong communication skills, resilience, leadership potential and experience supporting vulnerable people with complex needs.
Duties
- Support the Refuge Manager and / or Safe House Manager with day‑to‑day delivery of accommodation services.
- Supervise support workers, students and volunteers, providing guidance, advice and practical support.
- Oversee risk assessments, needs assessments and resident‑led support plans.
- Help residents build confidence, independence, safety and resilience following abuse or exploitation.
- Oversee new referrals, initial risk assessments, accommodation allocation and system updates.
- Identify, record and escalate safeguarding concerns through the correct channels.
- Work with housing, health, substance misuse and other external services to support positive outcomes.
- Maintain accurate records, support health and safety, and monitor contractual targets.
- Coordinate group programmes, events and activities that support recovery and wellbeing.
Candidate Requirements
Essential
- Level 3 qualification or equivalent, preferably in Health and Social Care, law, housing or community work.
- Experience supporting people affected by trauma, abuse, complex needs or multiple disadvantage.
- Experience undertaking risk and needs assessments and developing support plans.
- Understanding of safeguarding concerns and how to respond appropriately.
- Understanding of domestic abuse, victim barriers and survivor‑led support.
- Ability to communicate effectively, advocate for vulnerable people and build positive relationships.
- Work in a non‑judgemental, compassionate and empowering way.
- Manage priorities, deadlines and unplanned demands in a fast‑paced service.
- Confident using Microsoft Office, Teams or Zoom, and data collection systems.
- Full driving licence, access to a vehicle and willingness to travel to accommodation sites.
Desirable
- Experience supervising staff, students or volunteers.
- Experience with financial administration, rent monitoring or accurate data recording.
- Knowledge of domestic abuse, modern slavery, homelessness, safeguarding, immigration or welfare benefits.
- Understanding of trauma‑informed approaches or motivational interviewing.
- Understanding of homelessness, its impact and how to support people effectively.
This role requires a DBS check.
Benefits
- Mileage allowance.
- Training and development opportunities.
- Employee Assistance Programme.
- Access to group clinical supervision with a BACP trained counsellor.
- 25 days of annual leave, pro rata, plus bank holidays, with opportunities for this to be extended after 3 years of service.
- 1 well‑being day, pro rata.
- Annual leave buy back scheme for those who want to purchase additional annual leave days.
- Bi‑annual staff away days.
- Regular internal newsletter created by staff.
- Time off in lieu when overtime is required.
- 5% employer contribution to pension.
Senior Support Worker – Accommodation Services (AWDO-P14794) in West Bromwich) employer: AWD Online
Join a compassionate and dedicated team as a Senior Support Worker in West Bromwich, where you will play a vital role in supporting vulnerable individuals affected by domestic abuse and trauma. Our organisation fosters a supportive work culture with a strong emphasis on employee growth, offering extensive training and development opportunities, along with generous benefits such as a mileage allowance, well-being days, and a robust pension scheme. Experience the satisfaction of making a meaningful impact in the community while enjoying a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Worker – Accommodation Services (AWDO-P14794) in West Bromwich)
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to safeguarding and trauma-informed support. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past roles and how they relate to the Senior Support Worker position. Use specific examples to demonstrate your skills in risk assessment and care planning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Support Worker – Accommodation Services (AWDO-P14794) in West Bromwich)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Support Worker role. Highlight your experience with safeguarding, risk assessments, and trauma-informed support, as these are key aspects of the job.
Showcase Your Compassion:In your application, let us see your compassionate side! Share examples of how you've supported vulnerable individuals in the past, especially those affected by domestic abuse or trauma.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Make sure you brush up on your knowledge of safeguarding, risk assessments, and trauma-informed support. Familiarise yourself with the specific challenges faced by individuals affected by domestic abuse and how your experience aligns with the role.
✨Showcase Your Compassion
During the interview, highlight your compassionate approach to supporting vulnerable people. Share specific examples from your past roles that demonstrate your ability to build positive relationships and advocate for those in need.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making in high-pressure situations. Think about past experiences where you've successfully managed crises or supported someone through a difficult time.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how the organisation supports staff wellbeing. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
