Senior Operations Administrator / Team Leader

We have an exciting opportunity to join our team at AIRSYS for a Senior Operations Administrator / Team Leader with office administration, CRM systems, team leadership and operations coordination experience to support business operations, reporting, compliance and process improvement within a fast‑paced environment.

Job Overview: We have a fantastic new job opportunity for a Senior Operations Administrator / Team Leader to join a busy and growing operations team in a pivotal role driving business support functions and office management. As a Senior Operations Administrator / Team Leader you will oversee administration, team coordination, CRM systems and operational processes, ensuring efficient workflow, accurate data management, reporting and compliance across the department. The Senior Operations Administrator / Team Leader will play a key role in supporting auditing, health and safety administration, supplier coordination and process improvement, while maintaining strong communication between office and warehouse teams. This is an excellent opportunity for a proactive and organised professional to contribute to operational efficiency, business support services and continuous improvement within a dynamic environment.

About Us: AIRSYS is a global company that specialises in delivering unparalleled solutions for both new and live critical environments, where continuous, uninterrupted operation is essential. Through experience and in‑house expertise, AIRSYS offers extensive knowledge and competence in design and project execution. With an emphasis on cooling and power, combined with our design, commissioning and testing services, AIRSYS ensures solutions are delivered to clients without compromise.

Duties:

• Team Leadership: Manage, support and develop the office administration team
• Operational Coordination: Work closely with warehouse operatives to ensure smooth day‑to‑day operations
• CRM Management: Maintain accurate and up‑to‑date CRM system data and records
• Quotations Preparation: Prepare and issue customer quotations in a timely manner
• Order Processing: Process and manage purchase orders and related documentation
• Warranty Coordination: Handle warranty requests with suppliers and internal stakeholders
• Reporting: Compile operational, KPI and management reports as required
• Compliance Management: Oversee supplier PQQs and maintain compliance documentation
• Audit Support: Assist with internal audits and ISO record keeping
• Training Administration: Maintain and update the company training matrix
• Health and Safety Support: Assist with reporting and record keeping
• Process Improvement: Identify and implement improvements to administrative processes

Candidate Requirements:

• Previous experience in a senior administration, team leader or office management role
• Strong organisational, coordination and multitasking skills
• Experience working with CRM systems and database management
• Competent in Microsoft Office 365 including Excel, Word and Outlook
• Excellent communication and stakeholder engagement skills
• High level of attention to detail and accuracy
• Ability to manage multiple priorities in a fast‑paced environment
• Experience supporting compliance, auditing or health and safety processes advantageous
• Proactive, solution‑focused and collaborative approach

Benefits: Excellent working conditions and benefits, 25 days annual holiday plus Statutory Bank Holidays, Company pension.