At a Glance
- Tasks: Lead a team to deliver top-notch leasehold resolution services and manage complex cases.
- Company: Join a dynamic organisation focused on customer satisfaction in housing management.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a contributory pension scheme.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while advancing your career in property management.
- Qualifications: Strong leadership skills and knowledge of housing legislation are essential.
The predicted salary is between 39400 - 41474 £ per year.
Senior Leasehold Property Manager An excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio.
If you’ve also worked in the following roles, we’d also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution Manager SALARY: £39,400 to £41,474 pro rata + Benefits LOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5) JOB TYPE: 6 Month, Full-Time, Fixed-Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service.
Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters.
As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery.
DUTIES Your duties as the Senior Leasehold Property Manager include
- Lead and Manage the
Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvement
- Oversee
- Leasehold
- Resolution
Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolio
- Manage
- Complex
Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligations
- Provide
- Senior
- Escalation
Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issues
- Monitor
- Service
Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activity
- Analyse Data and
Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvements
- Build
- Stakeholder
Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partners
- Represent the
Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where required
- Maintain Records and
Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirements CANDIDATE REQUIREMENTS ESSENTIAL
- Strong experience leading and managing a team
- Experience delivering front-line customer-facing services
- Excellent knowledge of current housing and leasehold legislation
- TPI qualification, relevant property or housing professional membership, or relevant experience
- Good working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systems
- Excellent written and verbal communication skills, including the ability to present in high-pressure environments
- Ability to manage complex customer issues, legal cases, building safety matters and service charge challenges
- Strong stakeholder management, problem-solving and continuous improvement skills DESIRABLE
- Relevant technical or building safety qualification, or willingness to undertake one in line with changing legislation
- Experience adopting a continuous improvement approach and adapting to change
- Full UK driving licence BENEFITS
- 25 days’ holiday plus Bank Holidays
- Up to 8% contributory pension
- Flexible benefits
- Salary exchange benefits
- Rewards and discounts
- Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements.
If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
This role requires a DBS Check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-C14963 Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies.
Find a new job and work in Ealing, West London.
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Senior Leasehold Property Manager (AWDO-C14963) employer: AWD Online
Join a dynamic and supportive team as a Finance Analyst, where your skills in financial modelling and analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, all while being located in a vibrant area that offers a great work-life balance. With competitive benefits and a commitment to innovation, we are dedicated to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Leasehold Property Manager (AWDO-C14963)
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like AWD Online.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like AWD Online? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit AWD Online's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Senior Leasehold Property Manager (AWDO-C14963)
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Senior Leasehold Property Manager (AWDO-C14963) role at AWD Online, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at AWD Online
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where AWD Online operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to AWD Online. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at AWD Online.
