At a Glance
- Tasks: Provide expert HR advice, coach teams, and develop practical guidance for managers.
- Company: Join a dynamic organisation focused on people support and development.
- Benefits: Enjoy 25 days holiday, pension contributions, and health benefits.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact in HR while working in a hybrid environment.
- Qualifications: CIPD Level 5 or equivalent experience in HR policies and procedures.
The predicted salary is between 44324 - 46500 £ per year.
A great opportunity for an experienced Senior HR Advisor with strong people policy knowledge, employment law awareness and the ability to coach teams and support manager self‑service.
If you’ve also worked in the following roles, we’d also like to hear from you:
- HR Advisor
- People Advisor
- People Services Advisor
- Human Resources Advisor
- Human Resources Specialist
- HR Specialist
- People Services Specialist
This role is known internally as a People Support Services & Advice Specialist.
SALARY: £44,324 to £46,500 per annum + Benefits
LOCATION: Hybrid working partly from the office in Ealing (W5) and the remaining time from home
JOB TYPE: Full‑time, 12‑month Fixed Term Contract
WORKING HOURS: 35 hours per week, Monday to Friday
Job Overview: The organisation has an excellent opportunity for an experienced Senior HR Advisor to help strengthen a People Support function and support the delivery of consistent, high‑quality advice to managers. Working across a high‑volume, service‑led People / HR environment, you will act as an escalation point for more complex people queries outside formal ER case management. You will support the development of practical guidance, templates, SOPs, decision trees and knowledge resources that help colleagues provide confident, consistent and risk‑aware advice. As the Senior HR Advisor, you will also coach and upskill the People Support team, support quality assurance activity and use query trends, service data and insight to identify risks, capability gaps and opportunities for improvement. This is a key role in helping the function move towards a more advisory, insight‑led service, improving the manager experience and supporting increased first and second‑line resolution.
Duties:
- Provide advice and guidance: Act as an escalation point for complex people queries, giving practical, consistent and risk‑aware advice outside formal ER case management.
- Strengthen team capability: Coach and support People Support colleagues to interpret policies, apply judgement and handle more nuanced HR queries confidently.
- Develop guidance and tools: Create and maintain SOPs, templates, scripts, knowledge articles, decision trees and process guides that translate policy into clear, practical guidance.
- Improve service quality: Support quality standards, case sampling, peer review and call audit activity to improve consistency, accuracy and compliance.
- Use data and insight: Review queries, escalations and service performance information to identify risks, capability gaps and opportunities for improvement.
- Support self‑service and digital adoption: Develop manager self‑service tools and promote the use of digital platforms, including ServiceNow, intranet resources and AI tools such as Copilot.
- Work with stakeholders: Collaborate with Business Partners, People Services and systems colleagues to align policy interpretation, escalation routes and advice approaches.
- Support governance and compliance: Ensure advice, guidance and documentation align with organisational policy, employment legislation, audit requirements and best practice.
Candidate Requirements:
Essential:
- Educated to GCSE level or equivalent in Maths and English, Grades A* to C.
- CIPD Level 5 or equivalent experience.
- Strong working knowledge of People / HR policies and procedures, with the ability to apply these in practice.
- Good understanding of employment legislation and risk in applying policy within non‑complex ER matters.
- Experience of providing advice and guidance to managers on people queries.
- Ability to interpret policy and translate it into clear, practical guidance for non‑specialists.
- Experience of using and maintaining guidance materials, such as scripts, SOPs, knowledge articles and decision trees.
- Experience of coaching, training or upskilling colleagues to build capability.
- Strong communication skills, with the ability to simplify complex information for different audiences.
- Ability to review query trends or data to identify risks and improvement opportunities.
- Experience of digital and self‑service tools, such as knowledge bases, ServiceNow or AI tools such as Copilot.
- Strong stakeholder management skills, with the ability to work across People Support, Advisers and Systems teams.
Desirable:
- CIPD Level 7 or working towards.
- Experience of working in a high‑volume, service‑led People / HR environment.
- Experience of quality assurance, audit or service improvement within a People / HR function.
Benefits:
- 25 days’ holiday plus Bank Holidays.
- Up to 8% contributory pension.
- Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
This role requires a DBS Check.
Senior HR Advisor (AWDO-C14877) in Ealing) employer: AWD Online
Join a dynamic and supportive team as a Senior HR Advisor in Ealing, where you will play a pivotal role in enhancing our People Support function. We offer a hybrid working model, competitive salary, and a generous benefits package including 25 days of holiday and a contributory pension scheme. Our inclusive work culture prioritises employee growth through coaching and development opportunities, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior HR Advisor (AWDO-C14877) in Ealing)
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at AWD Online!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at AWD Online.
We think you need these skills to ace Senior HR Advisor (AWDO-C14877) in Ealing)
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at AWD Online. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to AWD Online and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at AWD Online. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to AWD Online's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at AWD Online
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with AWD Online.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at AWD Online will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact AWD Online and how you would contribute to adapting HR strategies.
