At a Glance
- Tasks: Provide exceptional customer support, process orders, and handle returns in a busy retail environment.
- Company: Join a well-established online retail team in Scarborough.
- Benefits: Enjoy free parking, staff discounts, casual dress code, and 28 days holiday.
- Other info: Full-time role with flexible working hours and great career growth potential.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills, computer literacy, and a passion for customer service.
The predicted salary is between 26624 - 26624 £ per year.
A fantastic opportunity for a customer-focused Customer Service Advisor with excellent communication skills, computer literacy, Excel knowledge and a passion for delivering exceptional support.
Salary: £26,624 per annum (£12.80 per Hour) + Benefits
Location: Scarborough, North Yorkshire (Close to A64, Seamer Train Station and Free Parking Onsite)
Job Type: Full‑Time, Permanent
Working Hours: 40 Hours per Week
Job Overview
We have a fantastic new job opportunity for a Customer Service Advisor to join a busy customer service and returns team within an established online retail environment. As a Customer Service Advisor you will handle calls and enquiries, provide excellent customer support, process orders and payments, and help customers with returns, exchanges, delivery updates and product sizing information. The role requires strong communication skills, attention to detail, computer literacy and the ability to multi‑task while maintaining a professional telephone manner. This Customer Service Advisor role is ideal for someone who enjoys working as part of a team, can work independently when required and takes pride in achieving the best outcome for customers.
Responsibilities
- Respond to all calls and enquiries in line with department standards and expectations.
- Provide exceptional support to achieve the best outcome for customers using internal bespoke systems.
- Create customer orders and process payments accurately.
- Work through customer returns and exchanges in a timely and professional manner.
- Track parcels and liaise with couriers to follow up on delivery progress.
- Accurately measure garments to provide sizing information to customers.
- Maintain a high standard of in‑house service across various customer service functions.
- Work effectively as part of the team while also managing tasks independently.
Candidate Requirements
- Passionate about delivering exceptional customer service.
- Demonstrate a high level of detail consciousness.
- Excellent telephone manner with confident and professional engagement.
- Successfully meet the needs of customers.
- Manage multiple tasks efficiently during busy periods.
- Work as part of a team and independently.
- Confident using computers with proficiency in Excel.
- Work on a rota basis with some flexibility.
Benefits
- Free onsite parking
- Staff discount
- Store discount
- Casual dress code
- 28 days holiday, including bank holidays
Customer Service Advisor (AWDO-P14789) in Scarborough) employer: AWD Online
Join our dynamic team in Scarborough as a Customer Service Advisor, where we prioritise exceptional customer support and foster a collaborative work environment. Enjoy competitive pay, generous benefits including 28 days of holiday, staff discounts, and the convenience of free onsite parking. We are committed to your professional growth, offering opportunities to develop your skills in a thriving online retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (AWDO-P14789) in Scarborough)
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team in Scarborough!
We think you need these skills to ace Customer Service Advisor (AWDO-P14789) in Scarborough)
Some tips for your application 🫡
Show Your Customer Service Passion:When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your communication skills, attention to detail, and any relevant experience in customer service or similar positions. We want to see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate a well-structured application that showcases your skills without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AWD Online
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences in roles like Call Centre Agent or Customer Support Advisor, and how you handled challenging situations. This will show that you understand what exceptional support looks like.
✨Show Off Your Communication Skills
Since excellent communication is a must for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions, focusing on how you can engage with customers professionally and confidently over the phone.
✨Demonstrate Your Computer Literacy
Familiarise yourself with Excel and any other relevant software. Be prepared to discuss how you've used these tools in past roles to manage tasks efficiently. If you can, bring examples of how you’ve tracked orders or processed payments accurately.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Think of examples from your past jobs where you successfully collaborated with others or took initiative on your own. Highlighting these experiences will show that you can thrive in their busy environment.
