At a Glance
- Tasks: Support sales order processing and customer enquiries in a fast-paced team.
- Company: Dynamic manufacturing office located near Heathrow.
- Benefits: Competitive salary, benefits, and a supportive work environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Join a vibrant team and enhance your customer service skills.
- Qualifications: Experience in sales administration or customer service is a plus.
The predicted salary is between 25000 - 30000 € per year.
Job Overview
Sales Administrator / Customer Service Administrator to join a busy manufacturing office supporting sales order processing, customer enquiries, stock control and sales support within a fast-paced team environment.
Salary: £25,000 to £30,000 pro rata + Benefits
Location: Heathrow, West London – Fully Site Based
Job Type: Full-Time, 3 Month Fixed Term Contract (initial)
Working Hours: 39 hours per week, Monday to Thursday 8am to 4:30pm and Friday 8am to 3:30pm
Responsibilities
- Processing Sales Orders: Managing customer orders accurately and preparing orders for dispatch
- Handling Customer Enquiries: Responding to telephone and email enquiries while delivering excellent customer service
- Supporting Sales Administration: Providing administrative support to the wider sales and customer support teams
- Maintaining CRM and Order Systems: Updating customer records, order information and sales administration systems
- Liaising with Suppliers and Hauliers: Coordinating deliveries and supporting smooth logistics operations
- Supporting Stock Control Activities: Assisting with stock monitoring and inventory administration
- Maintaining Price Lists: Ensuring pricing information is updated and accurately recorded
- Completing General Office Administration: Supporting filing, data entry and day-to-day administrative tasks
- Working Collaboratively: Building effective working relationships across internal departments and external customers
Candidate Requirements
- Previous experience in sales administration, customer service administration or office support roles
- Proven experience delivering excellent customer support in a busy office environment
- Experience using CRM systems, sales ordering systems and Microsoft Office applications
- Strong working knowledge of Word, Excel and Outlook
- Excellent verbal and written communication skills
- Highly organised with excellent attention to detail and the ability to multitask
- Able to prioritise tasks effectively and manage workload with minimal supervision
- Comfortable collaborating within a wider team while supporting shared business objectives
Sales Administrator / Customer Service Administrator (AWDO-C14706) in Hounslow) employer: AWD Online
Join a dynamic team in Hounslow as a Sales Administrator / Customer Service Administrator, where you will thrive in a supportive and fast-paced environment. With a competitive salary and benefits, our company fosters a collaborative work culture that prioritises employee growth and development, ensuring you have the tools and opportunities to excel in your career. Located near Heathrow, enjoy the convenience of a fully site-based role while contributing to a vital manufacturing operation that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator / Customer Service Administrator (AWDO-C14706) in Hounslow)
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in sales administration and customer service makes you the perfect fit for the role. Keep it concise and engaging!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Sales Administrator / Customer Service Administrator (AWDO-C14706) in Hounslow)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in sales administration and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled customer enquiries or processed sales orders in the past.
Show Off Your Tech Skills:Since we use CRM systems and Microsoft Office daily, mention your proficiency with these tools. If you’ve got experience managing customer records or using sales ordering systems, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator and Customer Service Administrator. Familiarise yourself with sales order processing, customer enquiries, and stock control. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you handled difficult customers or resolved issues effectively. This will demonstrate your ability to thrive in a busy office environment.
✨Get Comfortable with Tech
Brush up on your CRM systems and Microsoft Office skills, especially Word, Excel, and Outlook. You might be asked about your experience with these tools, so being able to discuss how you've used them in previous roles will give you an edge.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the company culture, or how success is measured in the role. It shows that you're engaged and serious about the opportunity.
