At a Glance
- Tasks: Lead a team to enhance customer retention and improve performance metrics.
- Company: Join a dynamic broadband company focused on customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting opportunity for growth in a fast-paced industry.
- Why this job: Make a real difference in customer experiences and drive team success.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Lead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes.
If you've also worked in the following roles, we'd also like to hear from you:
- Retentions Team Manager
- Retention Manager
- Customer Retention Manager
- Contact Centre Manager
- Call Centre Manager
- Customer Service Manager
- Sales Team
We think you need these skills to ace Retentions Manager
Coaching Skills
Customer Service Skills
Performance Management
Call Quality Assessment
Team Leadership
Customer Retention Strategies
Communication Skills
