At a Glance
- Tasks: Support customers with enquiries, process orders, and maintain accurate records.
- Company: Join a friendly vehicle leasing business in a supportive office environment.
- Benefits: Enjoy a competitive salary, company car, 26 days holiday, and free parking.
- Other info: Full-time role with excellent growth opportunities in a fast-paced setting.
- Why this job: Kickstart your career in customer service and administration with no cold calling!
- Qualifications: Some admin experience preferred; strong communication and attention to detail are key.
The predicted salary is between 25000 - 25000 £ per year.
A great entry-level opportunity for a proactive Customer Service Administrator to develop an admin and customer service career in a fast-paced, supportive office-based team.
The company has a fantastic new job opportunity for a Customer Service Administrator who has excellent communication, organisation and data entry skills. Working within a local vehicle leasing business, you will support existing clients with enquiries, orders, quotes and general administration. There is no cold calling involved. This is an office-based, entry-level role that would suit someone looking to build their administration and customer service career within a busy, friendly and supportive environment.
DUTIES- Customer Enquiries: Respond to customer enquiries via email, web, chat and other channels
- Order and Quote Processing: Accurately process orders, quotes and customer data using internal systems
- Customer Query Resolution: Investigate and resolve customer queries in a timely and professional manner
- Stock Updates: Update the internal management system with new stock and stock updates
- Order Progression: Support order progression and ensure requests are handled efficiently
- Vehicle De-Fleet Administration: Support the closing of rentals and organise vehicle collections through the in-house transport company
- Team Collaboration: Assist team members and work with other departments to support efficient service delivery
- Record Keeping: Maintain accurate and up-to-date records
- Some experience in an administrative environment or sales administration is desirable
- Motor trade experience is not essential
- Excellent written and verbal communication skills
- Good knowledge of Microsoft Office, particularly Excel and Outlook
- Strong attention to detail and accuracy
- Ability to work in a fast-paced environment and meet deadlines
- Professional, proactive and team-oriented approach
- Company car, if eligible
- 26 days holiday + bank holidays
- Pension and life insurance
- Free parking
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (AWDO-P14928) in Princes Risborough)
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like AWD Online value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like AWD Online a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with AWD Online!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like AWD Online.
We think you need these skills to ace Customer Service Administrator (AWDO-P14928) in Princes Risborough)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for AWD Online!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at AWD Online
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
