At a Glance
- Tasks: Lead daily operations in busy leisure and sports facilities while ensuring excellent customer service.
- Company: Join a vibrant team dedicated to community health and fitness.
- Benefits: Enjoy competitive salary, pension scheme, and staff membership rates.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in leisure management and a National Pool Lifeguard Qualification are essential.
The predicted salary is between 31668 - 31668 £ per year.
An exciting opportunity for a Leisure Duty Manager to lead daily operations across busy leisure, fitness and sports facilities. Ideal for candidates with leisure management, sports centre operations, swimming pool supervision, customer service and team leadership experience.
SALARY: £31,668 per annum (£27,779 per annum + 14% Shift Allowance) + Benefits
LOCATION: Hedge End, Southampton, Hampshire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week on average, 52 weeks per year. Two-week rolling shift pattern including evenings, weekends and bank holidays.
JOB OVERVIEW
We have a fantastic new job opportunity for a Leisure Duty Manager to support the day-to-day operation of busy leisure and sports facilities serving the local community. As a Leisure Duty Manager you will lead operational teams, oversee swimming pool and fitness suite operations, maintain excellent customer service standards, support membership retention and ensure health and safety compliance across multiple facilities. Working closely with management colleagues, you will help deliver sports programmes, swim school activities, community events and leisure services whilst ensuring facilities remain safe, welcoming and fully operational.
The Leisure Duty Manager will play a key role in staff supervision, leisure operations, sports centre management, customer engagement, marketing initiatives and the continued development of the organisation's facilities and services.
DUTIES
- Lead Daily Operations: Oversee the smooth running of leisure centres, sports facilities, swimming pools and fitness areas.
- Manage Staff Teams: Supervise, support and develop operational, fitness and instructor staff during shifts.
- Maintain Health and Safety Standards: Ensure facilities operate safely and comply with all relevant procedures and regulations.
- Support Swim School Development: Assist with programme delivery, administration, promotion and growth initiatives.
- Drive Membership Retention: Implement customer engagement and retention programmes to support business objectives.
- Oversee Facility Presentation: Maintain high standards of cleanliness, security and customer experience.
- Coordinate Sports Programmes: Support the delivery of activities, events, swimming lessons and community programmes.
- Monitor Financial Procedures: Complete cash handling, banking preparation and audit-compliant administrative tasks.
- Support Marketing Activities: Assist with website content, social media updates and promotional campaigns.
- Provide Excellent Customer Service: Build positive relationships with customers, clubs, visitors and stakeholders.
CANDIDATE REQUIREMENTS
Essential:
- NPLQ - National Pool Lifeguard Qualification.
- Previous experience in leisure management, leisure supervision or sports centre operations.
- Good understanding of the leisure industry.
- Extensive knowledge of leisure centre, swimming pool and fitness facility operations.
- Excellent communication and interpersonal skills.
- Proven experience of leading and motivating teams.
- Strong organisational skills and attention to detail.
- Flexible approach to working hours and operational requirements.
Desirable:
- Fitness Instructor Level 2 qualification.
- Pool Plant Operation qualification.
- Swim Teaching Level 1 or Level 2 qualification.
- Recognised qualification in Leisure Management or NVQ Level 3.
- Experience with membership retention, leisure marketing and programme development.
BENEFITS
- Enrolment in one of the UKs largest public sector pension schemes.
- A tax efficient Cycle-to-Work scheme through salary sacrifice.
- A tax efficient IT Leasing scheme through salary sacrifice.
- Friendly and sociable colleagues.
- Staff membership rates to the modern on-site Leisure Centre.
- Good transport links.
- Free on-site car parking.
The school is committed to safeguarding and promoting the welfare of children and young people, and all staff and volunteers are expected to share this commitment. Successful candidates will be subject to DBS and other relevant employment checks. The school reserves the right to close vacancies early.
APPLY TODAY
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Duty Manager (Leisure) in Portsmouth employer: AWD Online
Join our dynamic team as a Leisure Duty Manager in Hedge End, where you will lead the operations of vibrant leisure and sports facilities dedicated to serving the local community. We pride ourselves on fostering a supportive work culture that encourages professional growth, offering benefits such as enrolment in a public sector pension scheme, flexible working hours, and staff membership rates to our modern on-site facilities. With excellent transport links and a friendly atmosphere, this is an ideal environment for those passionate about leisure management and customer service.
