At a Glance
- Tasks: Manage ICT suppliers and contracts, ensuring quality service delivery and value for money.
- Company: Join a dynamic team in a major transformation environment.
- Benefits: Enjoy flexible working hours, generous leave, and a strong pension scheme.
- Other info: Great opportunities for professional development and mentoring junior colleagues.
- Why this job: Make a real impact by driving supplier performance and continuous improvement.
- Qualifications: Proven experience in contract management and supplier relationships is essential.
The predicted salary is between 45514 - 45514 £ per year.
An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment.
SALARY: £45,514 per annum + Generous Benefits
LOCATION: Plymouth, Devon, South West England
JOB TYPE: Full-Time, Permanent (Part-Time Hours will also be considered)
WORKING HOURS: Flexible Working Hours (Minimum of 30 hours per week)
JOB OVERVIEW: We have a fantastic new job opportunity for a Contract Manager with proven supplier relationship, contract lifecycle and commercial management experience. As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives through effective stakeholder engagement and continuous improvement.
DUTIES
- Contract Lifecycle Management: Manage contracts across business-as-usual and project scenarios, including change, service requirements, compliance and contractual commitments.
- Supplier Relationship Management: Build strong supplier partnerships and develop strategies aligned with business and transformation objectives.
- Performance and Value: Monitor KPIs, SLAs, service quality and commercial outcomes to maximise value for money and strategic benefits.
- Issue Resolution and Escalation: Resolve service issues, evaluate practical alternatives and act as an escalation point where required.
- Risk and Compliance: Identify, manage and escalate risks and issues while supporting contractual and organisational compliance requirements.
- Continuous Improvement: Drive supplier and service improvements by assessing performance, market opportunities and changing business needs.
- Stakeholder Engagement: Work constructively with senior stakeholders, translating technical jargon and representing organisational interests.
- Team Leadership: Provide leadership, coaching, mentoring and resourcing support to junior colleagues.
CANDIDATE REQUIREMENTS
ESSENTIAL
- Proven experience leading, coaching and mentoring junior colleagues.
- Strong experience establishing supplier relationships and delivering organisational value.
- Proven experience managing the full contract lifecycle in business-as-usual and project environments.
- Experience resolving issues, delivering improvements and acting as an escalation point.
- Strong risk, issue and change management capability with an understanding of strategic influence on operational delivery.
- Able to develop service requirements and propose practical supplier management alternatives.
- Effective and influential written and verbal communication, including translating technical jargon.
- Able to engage senior stakeholders constructively and work logically under time pressure.
- Sound understanding of financial budgeting and accounting.
DESIRABLE
- Government Commercial Contract Management Foundation level accreditation.
- CIPS membership through qualification or working towards.
- ITIL Service Management Foundation Certificate.
- Agile or Project Management qualification.
BENEFITS
- Flexible and hybrid working options.
- Civil Service Pension with an employer contribution of 28.97%.
- Generous annual leave entitlements: 28.5 days paid holiday per year (pro-rata for part time staff).
- All UK public bank holidays (normally 8 days per year).
- Enhanced maternity, paternity and adoption leave.
- Support with accreditation to professional bodies.
- Access to LR Leisure, sports and social club.
- Discounts at a wide range of high-street and online retailers.
- Up to three paid volunteering days a year.
- Learning and development opportunities.
CLOSING DATE: 11:55pm Sunday 26th July 2026
APPLY TODAY: By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
