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- Tasks: Lead and enhance domestic energy advice services while ensuring top-notch performance and quality.
- Company: Join a dynamic team focused on impactful energy solutions.
- Benefits: Enjoy flexible working, 35 days leave, and a supportive work culture.
- Why this job: Make a real difference in energy advice while developing your leadership skills.
- Qualifications: Experience in operational management and strong performance monitoring skills required.
- Other info: Hybrid role with excellent career growth and community engagement opportunities.
The predicted salary is between 27500 - 39000 £ per year.
An excellent opportunity for an experienced operational leader to oversee service delivery, performance management, and quality assurance across multiple funded programmes within a domestic energy advice service.
Salary: £33,000 per annum + Benefits
Location: This hybrid position allows for flexible working from home or from the offices in Dundee or Aberdeen, with occasional office attendance. Applicants must reside in, or very near to, one of the six service areas (Moray, Aberdeenshire, Aberdeen City, Angus, Dundee City, and Perth and Kinross).
Job Type: Full-Time, Permanent
Working Hours: 35 hours per week (flexible to meet service needs)
We have a fantastic new job opportunity for a Service Delivery and Performance Manager to provide operational leadership across domestic energy advice services delivered through multiple funded programmes. As a Service Delivery and Performance Manager you will oversee day-to-day service delivery, ensuring performance targets, quality standards, and contractual requirements are consistently achieved. You will support Team Leaders, strengthen operational processes, and drive continuous improvement.
The Service Delivery and Performance Manager will play a key role in performance reporting, quality assurance, and stakeholder engagement, acting as an escalation point and ensuring strong outcomes for service users and funders alike.
Duties
- Operational Leadership: Leading the day-to-day delivery of domestic energy advice programmes
- Performance Monitoring: Tracking, analysing, and reporting performance against KPIs and contractual targets
- Quality Assurance Oversight: Implementing and maintaining consistent QA frameworks across services
- Management Support: Providing line management, coaching, and development support to Team Leaders
- Process Improvement: Driving continuous improvement across service delivery and reporting processes
- Risk Management: Identifying operational risks early and supporting effective resolution
- Stakeholder Reporting: Producing accurate reports for internal teams, funders, and local authority partners
- Systems Compliance: Ensuring consistent use of CRM systems, data accuracy, and reporting frameworks
- Escalation Management: Acting as a senior operational escalation point for service delivery matters
- Service Continuity: Supporting resilience planning and cross-service collaboration
Candidate Requirements
Essential
- Proven experience in operational or service delivery management
- Experience managing Team Leaders or equivalent middle-management roles
- Strong background in performance monitoring, quality assurance, and compliance
- Ability to coach and support managers without micromanaging teams
- Excellent organisational, communication, and reporting skills
- Confident use of CRM systems and performance data
Desirable
- Experience within energy advice, fuel poverty, or third-sector services
- Experience working across multiple funded programmes
Benefits
- Competitive salary
- Flexible working arrangements
- 35 days annual leave including public holidays
- Paid day off for your birthday
- Pension scheme
- Paid volunteering time
- Employee Assistance Programme
- Generous sick pay scheme
- Staff events and wellbeing initiatives
Ready to make your next career move? Apply Now for our Recruitment Team to review.
Performance Manager / Service Delivery Manager employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager / Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We recommend practising common interview questions and tailoring your answers to highlight your experience in service delivery and performance management. Show them you’re the right fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the best candidate for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Performance Manager / Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational leadership and service delivery. We want to see how your skills align with the role of Performance Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Skills: When writing your application, emphasise your background in performance monitoring and quality assurance. Use specific examples to demonstrate how you've successfully managed teams and improved processes in previous roles – we love a good success story!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the Service Delivery and Performance Manager position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at AWD online
✨Know Your Programmes
Familiarise yourself with the specific domestic energy advice programmes you'll be overseeing. Understand their goals, performance metrics, and any recent changes. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in coaching and supporting managers without micromanaging. This is crucial for a role that requires operational leadership and team development.
✨Master Performance Metrics
Brush up on key performance indicators (KPIs) relevant to service delivery and quality assurance. Be ready to discuss how you've tracked, analysed, and reported on performance in previous roles. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Engage with Stakeholders
Think about your experience in stakeholder engagement and reporting. Prepare to discuss how you've produced accurate reports for internal teams and external partners. This will highlight your communication skills and ability to manage relationships effectively.
