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- Tasks: Support residents and manage neighbourhood standards in a community-focused role.
- Company: Join a dynamic organisation dedicated to enhancing local communities.
- Benefits: Enjoy 25 days holiday, health allowance, and a contributory pension.
- Why this job: Make a real difference in people's lives while working in a varied environment.
- Qualifications: Experience in housing or community roles and strong communication skills required.
- Other info: Hybrid working in Oxford with excellent career development opportunities.
The predicted salary is between 34800 - 34800 £ per year.
This is an excellent opportunity for a community-focused housing professional to support residents, manage neighbourhood standards, and deliver high-quality tenancy and estate management services across a varied local portfolio.
If you’ve also worked in the following roles, we’d also like to hear from you: Estate Officer, Community Officer, Tenancy Officer, Housing Management Officer, Housing Manager, Tenancy Manager, Safer Neighbourhoods Manager, Resident Engagement Lead.
PLEASE NOTE: You will need a Full Driving Licence and your own Vehicle.
SALARY: £34,800 per annum FTE (£17,400 Actual Salary for 17.5 Hours per Week) + Benefits
LOCATION: Hybrid Working / Oxford (OX4)
JOB TYPE: 11 months Fixed Term Part-Time, Contract
WORKING HOURS: 17.5 Hours per Week
We have a fantastic new job opportunity for a Housing Officer / Neighbourhood Manager to play a key role in supporting residents and maintaining safe, well-managed communities.
As a Housing Officer / Neighbourhood Manager, you will act as a visible point of contact for residents, ensuring neighbourhood standards are upheld while responding effectively to tenancy-related issues and concerns. The Housing Officer / Neighbourhood Manager will work closely with internal teams and external partners to address building safety, estate management, and safeguarding matters, helping residents feel supported, secure, and listened to. This role offers a rewarding opportunity to make a meaningful difference within local communities while working in a varied, people-focused environment.
DUTIES
- Estate and Property Inspections: Carrying out regular inspections to maintain safety, cleanliness, and neighbourhood standards
- Tenancy Management Support: Managing tenancy-related issues including noise complaints, disputes, and antisocial behaviour
- Resident Engagement: Building positive relationships with residents through clear communication and responsive support
- Safeguarding and Vulnerability Support: Identifying and supporting vulnerable residents, escalating concerns where required
- Building Safety Liaison: Working with internal teams and contractors to address repairs, compliance, and safety matters
- Partnership Working: Collaborating with external agencies and local partners to resolve community issues
- Feedback and Service Improvement: Gathering resident feedback to help improve service delivery and satisfaction
- Representation and Advocacy: Attending meetings, supporting legal processes, and representing the organisation when required
CANDIDATE REQUIREMENTS
- Driving Licence and Vehicle: A full driving licence and access to your own vehicle
- Housing or Community Experience: Previous experience in housing, neighbourhood management, or a similar people-focused role
- Safeguarding Awareness: An understanding of safeguarding principles and supporting vulnerable individuals
- Communication Skills: Strong interpersonal skills with the ability to build trust and manage sensitive situations
- Organisation and Time Management: Ability to manage multiple priorities in a fast-paced environment
- IT Skills: Confidence using systems such as Outlook, Word, Excel, and learning new digital tools
- Problem Solving: A proactive and practical approach to resolving issues effectively
BENEFITS
- 25 days’ holiday pro rata plus Bank Holidays
- Up to 8% contributory pension
- Annual health and lifestyle allowance of up to £300 for you and your family
This role requires a DBS check. The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
NO AGENCIES PLEASE
Housing Officer / Neighbourhood Manager (AWDO-C14345) in Oxford) employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer / Neighbourhood Manager (AWDO-C14345) in Oxford)
✨Tip Number 1
Get to know the community! Before your interview, take a stroll around the neighbourhood. Familiarise yourself with local issues and residents' needs. This shows you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the role. It’s a great way to get insider info and make connections.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past roles where you’ve handled tenancy issues or engaged with residents. We want to see how you’ve made an impact in similar situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Housing Officer / Neighbourhood Manager (AWDO-C14345) in Oxford)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Officer / Neighbourhood Manager role. Highlight your relevant experience in housing or community management, and show us how you can make a difference in our communities.
Showcase Your Communication Skills: Since this role is all about building relationships with residents, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any experience you have in managing sensitive situations.
Demonstrate Your Problem-Solving Abilities: We love proactive problem solvers! In your application, share examples of how you've tackled challenges in previous roles. This will help us see how you approach issues and find effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at AWD online
✨Know Your Community
Before the interview, take some time to research the local community and its needs. Understanding the specific challenges residents face in Oxford will help you demonstrate your commitment to supporting them as a Housing Officer / Neighbourhood Manager.
✨Showcase Your Experience
Be ready to discuss your previous roles in housing or community management. Highlight specific examples where you've successfully managed tenancy issues or engaged with residents. This will show that you have the practical experience needed for the role.
✨Demonstrate Communication Skills
Since this role involves building relationships with residents, practice articulating how you handle sensitive situations. Prepare examples of how you've effectively communicated with diverse groups, ensuring you convey trust and support.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about the organisation's approach to resident engagement or how they handle safeguarding concerns. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
