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- Tasks: Support residents and manage neighbourhood standards in a community-focused role.
- Company: Join a dynamic organisation dedicated to enhancing local communities.
- Benefits: Enjoy 25 days holiday, health allowance, and a contributory pension.
- Why this job: Make a real difference in people's lives while working part-time.
- Qualifications: Experience in housing or community roles and strong communication skills.
- Other info: Hybrid working model with opportunities for personal growth.
This is an excellent opportunity for a community-focused housing professional to support residents, manage neighbourhood standards, and deliver high-quality tenancy and estate management services across a varied local portfolio.
As a Housing Officer / Neighbourhood Manager, you will act as a visible point of contact for residents, ensuring neighbourhood standards are upheld while responding effectively to tenancy-related issues and concerns. You will work closely with internal teams and external partners to address building safety, estate management, and safeguarding matters, helping residents feel supported, secure, and listened to. This role offers a rewarding opportunity to make a meaningful difference within local communities while working in a varied, people-focused environment.
DUTIESYour duties include:
- Estate and Property Inspections: Carrying out regular inspections to maintain safety, cleanliness, and neighbourhood standards.
- Tenancy Management Support: Managing tenancy-related issues including noise complaints, disputes, and antisocial behaviour.
- Resident Engagement: Building positive relationships with residents through clear communication and responsive support.
- Safeguarding and Vulnerability Support: Identifying and supporting vulnerable residents, escalating concerns where required.
- Building Safety Liaison: Working with internal teams and contractors to address repairs, compliance, and safety matters.
- Partnership Working: Collaborating with external agencies and local partners to resolve community issues.
- Feedback and Service Improvement: Gathering resident feedback to help improve service delivery and satisfaction.
- Representation and Advocacy: Attending meetings, supporting legal processes, and representing the organisation when required.
- Driving Licence and Vehicle: A full driving licence and access to your own vehicle.
- Housing or Community Experience: Previous experience in housing, neighbourhood management, or a similar people-focused role.
- Safeguarding Awareness: An understanding of safeguarding principles and supporting vulnerable individuals.
- Communication Skills: Strong interpersonal skills with the ability to build trust and manage sensitive situations.
- Organisation and Time Management: Ability to manage multiple priorities in a fast-paced environment.
- IT Skills: Confidence using systems such as Outlook, Word, Excel, and learning new digital tools.
- Problem Solving: A proactive and practical approach to resolving issues effectively.
- 25 days holiday pro rata plus Bank Holidays.
- Up to 8% contributory pension.
- Annual health and lifestyle allowance of up to £300 for you and your family.
This role requires a DBS check. The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they would still encourage you to apply should you not feel you meet the criteria 100%.
NO AGENCIES PLEASE.
Housing Officer / Neighbourhood Manager in Oxford employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer / Neighbourhood Manager in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and community initiatives. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Housing Officer / Neighbourhood Manager, you'll be dealing with residents daily. Role-play common scenarios with a friend to boost your confidence in handling sensitive situations and building trust.
✨Tip Number 3
Prepare some questions! At the end of your interview, you'll likely have a chance to ask questions. Think about what matters to you in this role, like how they handle resident feedback or support for vulnerable individuals.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we get your details and can consider you for this fantastic opportunity.
We think you need these skills to ace Housing Officer / Neighbourhood Manager in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing or community roles. We want to see how your skills align with the responsibilities of a Housing Officer / Neighbourhood Manager, so don’t hold back!
Showcase Your Communication Skills: Since this role is all about building relationships with residents, it’s crucial to demonstrate your strong interpersonal skills. Use examples from your past experiences where you’ve effectively communicated and resolved issues.
Highlight Relevant Experience: If you've worked in similar roles like Estate Officer or Tenancy Manager, make sure to mention that! We love seeing candidates who have hands-on experience in managing tenancy-related issues and engaging with communities.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you one step closer to joining our team!
How to prepare for a job interview at AWD online
✨Know Your Community
Before the interview, take some time to research the local community and its needs. Understanding the specific challenges residents face will help you demonstrate your commitment to supporting them as a Housing Officer / Neighbourhood Manager.
✨Showcase Your Experience
Be ready to discuss your previous roles in housing or community management. Highlight specific examples where you've successfully managed tenancy issues or engaged with residents. This will show that you have the practical experience needed for the role.
✨Demonstrate Strong Communication Skills
As a Housing Officer, you'll need to build trust with residents. Practice articulating how you handle sensitive situations and resolve conflicts. Use examples from your past experiences to illustrate your interpersonal skills.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the organisation's approach to resident engagement or how they handle safeguarding issues. Asking thoughtful questions shows your genuine interest in the role and the community.
