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- Tasks: Support a professional office environment by managing facilities and providing excellent customer service.
- Company: Join a supportive Property Services team in Oxford.
- Benefits: Enjoy 25 days holiday, flexible working, and a health allowance.
- Why this job: Be the first point of contact and make a positive impact on visitors and staff.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
- Other info: Part-time role with opportunities for growth and development.
The predicted salary is between 25392 - 26728 £ per year.
Salary: £25,392 to £26,728 per annum pro rata (Actual Salary for Part‑Time Hours: £15,962 to £16,801 per annum) + Benefits
Location: Oxford, Oxfordshire
Job Type: Part‑Time, Permanent
Working Hours: 22 Hours per Week, Monday to Thursday 8:30 am to 1:00 pm, Friday 8:30 am to 12:30 pm
We have a fantastic new job opportunity for a Facilities Assistant to join a supportive Property Services team within a professional office setting. This role plays a key part in ensuring visitors and staff receive a positive, safe and well‑managed experience.
As a Facilities Assistant you will act as the first point of contact for visitors, support reception services, manage facilities requests and help maintain high standards across the office environment. You will work closely with colleagues, contractors and suppliers to support day‑to‑day operations.
The Facilities Assistant role is well suited to someone who enjoys variety, takes pride in organisation and is motivated to deliver excellent customer service. You will contribute to health and safety compliance, office administration and facilities coordination across the site.
Duties
- Front Of House Support: Meeting and greeting visitors, including customers who may require additional support
- Reception Management: Managing sign‑in procedures, notifying hosts promptly and maintaining security processes
- Customer Service: Responding to enquiries where possible and escalating issues appropriately
- Office Presentation: Maintaining reception, meeting and interview rooms to a high standard
- Facilities Requests: Responding to tasks logged via the facilities service desk
- Starters and Leavers: Supporting staff onboarding and changes, including ID passes and photographs
- Post and Deliveries: Managing internal and external mail, franking and courier services
- Contractor Supervision: Overseeing cleaning and maintenance contractors to ensure safe working practices
- Office Supplies: Ordering stationery and welfare consumables and monitoring stock levels
- Health And Safety: Completing building checks, reporting issues and supporting compliance activity
Candidate Requirements
- Essential
- Educated to GCSE level or equivalent in Maths and English
- Previous experience in a customer‑facing or office support role
- Confident using Microsoft Outlook, Word and Excel
- Strong communication and organisation skills
- A positive, flexible and service‑focused approach
- Desirable
- Experience supporting facilities or reception services
- Knowledge of health and safety procedures in an office environment
- Experience working with service desks or internal request systems
Benefits
- 25 days’ holiday plus Bank Holidays, increasing with service (pro rata)
- Contributory pension scheme up to 8%
- Flexible working options
- Annual health and lifestyle allowance up to £300
This role requires a DBS check. The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
Facilities Assistant in Oxford employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they value. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for a Facilities Assistant role, like how you handle customer service situations or manage multiple tasks. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your organisational skills! During the interview, share specific examples of how you've kept things running smoothly in previous roles. Whether it’s managing supplies or coordinating with contractors, let them know you’re the go-to person for keeping everything in order.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Assistant in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Facilities Assistant role. We want to see how your skills in customer service and office support shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about this role and how you can contribute to our Property Services team.
Show Off Your Organisation Skills: Since this role involves maintaining high standards across the office, give examples of how you've successfully managed tasks or projects in the past. We love a well-organised candidate!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and get you one step closer to joining our team.
How to prepare for a job interview at AWD online
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Facilities Assistant role. Familiarise yourself with the key responsibilities like front of house support and managing facilities requests. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle enquiries or issues effectively.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as managing a busy reception or dealing with a facilities request. Think through potential scenarios in advance so you can respond confidently and show your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the office environment, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
