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- Tasks: Deliver top-notch customer service and technical support in a hybrid contact centre.
- Company: Join a global leader in customer service with a diverse and inclusive culture.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid working options.
- Why this job: Make a real difference by helping customers solve their problems every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Ongoing training and development opportunities for career growth.
The predicted salary is between 22700 - 26300 £ per year.
An exciting opportunity for a Customer Service Advisor / Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers.
SALARY: £25,235 per annum + Benefits
LOCATION: Hybrid Working from Home and 2 Days per Week from the office in Thame, Oxfordshire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours per Week, Monday to Sunday. Rotating shifts between 8am and 6pm with rotational weekends (days in lieu provided)
JOB OVERVIEW: We have a fantastic new job opportunity for a Customer Service Advisor / Customer Support Agent to join a supportive and inclusive customer service team within a fast-paced environment. As a Customer Service Advisor / Customer Support Agent you will act as the first point of contact for customers, handling enquiries via phone and digital channels while delivering excellent customer service and resolving technical issues remotely. In this role, the Customer Service Advisor / Customer Support Agent will work closely with engineering teams to develop technical knowledge, gain accreditation and build a strong understanding of equipment, processes and operational environments.
ABOUT THE COMPANY: The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self.
They’re People People: The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day.
DUTIES:
- Customer Enquiry Handling: Managing inbound customer enquiries with professionalism, empathy and efficiency
- Technical Troubleshooting: Diagnosing and resolving technical faults remotely via phone and email
- Customer Service Delivery: Providing a high standard of customer care and exceeding service expectations
- Accreditation Participation: Completing product and technical accreditation programmes
- Engineering Collaboration: Working closely with engineers to enhance technical understanding and knowledge
- Training Engagement: Participating in internal and external training to develop skills and expertise
- Accurate Record Keeping: Logging customer interactions, actions and resolutions correctly
- Continuous Improvement: Staying up to date with industry developments, systems and best practices
CANDIDATE REQUIREMENTS:
ESSENTIAL:
- Fluency in written and spoken English
- Previous experience in a customer service, customer support or contact centre role
- Strong communication skills across phone and digital channels
- A customer-focused approach with a passion for problem solving
- Good organisational skills and attention to detail
- Basic computer literacy including Microsoft Office
- Ability to work collaboratively as part of a team
DESIRABLE:
- Experience in troubleshooting
- Previous bar or hospitality experience
BENEFITS:
- Performance bonus of up to £1,000 per year
- Paid bank holidays plus one additional day in lieu
- Hybrid working model with office-based training
- Ongoing training and development opportunities
- Company pension scheme
- Wellbeing support and confidential counselling services
- LinkedIn Learning access and professional certifications
- Employee referral scheme
APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14205
Customer Service Advisor / Customer Support Agent in Oxford employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Customer Support Agent in Oxford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, role-play with a friend or family member to get comfortable with common scenarios. This will boost your confidence during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can make all the difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to join our awesome team!
We think you need these skills to ace Customer Service Advisor / Customer Support Agent in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any technical support you've provided. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with phone and digital channels.
Emphasise Problem-Solving Abilities: We love candidates who are passionate about problem-solving! In your application, share examples of how you've successfully resolved customer issues in the past. This will show us that you’re not just about providing service, but also about finding solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at AWD online
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving skills and empathy.
✨Practice Technical Troubleshooting Scenarios
Since the role involves technical support, brush up on common troubleshooting techniques. Be ready to discuss how you would approach diagnosing and resolving technical issues. This shows that you’re proactive and prepared for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This demonstrates your enthusiasm for the role and helps you gauge if the company is the right fit for you.