Operations Manager / Service Manager / Supported Accommodation Join a senior leadership team overseeing a London portfolio of supported accommodation services, driving quality, safeguarding and operational performance. The role suits an experienced manager from supported housing, homelessness, mental health or social care. If you've also worked in the following roles, we'd also like to hear from you: Supported Housing Manager, Supported Accommodation Manager, Housing Operations Manager, Housing Services Manager, Service Delivery Manager, Support Services Manager, Care Operations Manager, Social Care Operations Manager SALARY: up to £45,000 per annum LOCATION: Lewisham, South London JOB TYPE: Full-Time, Permanent JOB OVERVIEW This is an opportunity to shape safe, person-centred services across a multi-site London portfolio. The Operations Manager / Service Manager will lead operational performance, quality assurance and continuous improvement. Working with senior leaders, the Operations Manager / Service Manager will develop managers, oversee safeguarding, housing management, risk and resident outcomes, and strengthen consistent practice across services. The Operations Manager / Service Manager will support mobilisation, improvement projects, stakeholder relationships and resource use while deputising for senior operational leadership when required. DUTIES Your duties as the Operations Manager / Service Manager include: Operational Leadership and Service Delivery: Lead an allocated portfolio, develop managers and maintain effective communication across services and support functions Quality Assurance and Performance: Monitor KPIs, contractual requirements and outcomes; complete visits, audits and compliance reviews; report trends, risks and improvement actions People Leadership and Development: Oversee supervision, appraisal, training, employee relations, recruitment, retention and workforce planning Resident Support and Housing Management: Oversee person-centred support, risk management, referrals, occupancy, resident involvement, housing management and move-on planning Safeguarding, Risk and Incidents: Ensure safeguarding systems are applied, oversee investigations and escalation, maintain risk records and embed learning Resources and Financial Oversight: Support budgets, staffing, expenditure, resident monies, value for money and operational sustainability Partnerships and Governance: Work with commissioners, providers and professionals while maintaining accurate records, data protection and reporting standards Safety, Property and Projects: Oversee health and fire safety, business continuity, property standards and improvement projects, and provide on-call and senior cover CANDIDATE REQUIREMENTS ESSENTIAL Level 3 qualification (or equivalent) in Health and Social Care, Housing, Leadership or a related discipline, or substantial equivalent experience Significant management experience within supported housing, homelessness, mental health or social care services, including oversight of multiple services or operational areas Experience leading managers and multidisciplinary teams, with safeguarding adults, complex risk management, quality assurance, performance improvement and investigations Experience working with local authorities, commissioners and external partners, plus recruitment, supervision, appraisal, coaching and staff development Sound knowledge of supported housing, housing management, safeguarding, relevant housing and social care requirements, people management and person-centred support Leadership, communication, report writing, analytical, risk assessment, organisation, problem-solving and stakeholder-management skills Competent IT skills including Microsoft Word, Excel and electronic case management systems Empathy and kindness with professional boundaries, regular travel between services and willingness to join the out-of-hours on-call rota Commitment to community, empowerment, respect and compassion DESIRABLE Experience in Exempt Accommodation Degree in Social Care, Housing, Sociology, Psychology, Health, Management or a related field Level 5 Leadership and Management qualification (or equivalent) Experience of service mobilisation, contract management, organisational growth or business development, plus budget and financial performance management Knowledge of supported housing regulatory oversight, Trauma-Informed Practice, Psychologically Informed Environments, Recovery Models, Stages of Change, Systems Leadership, welfare benefits and supported housing funding Ability to contribute to strategic planning, service design and organisational development Full UK Driving Licence and access to a vehicle for work purposes This role requires an Enhanced DBS Check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15196 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Lewisham, South London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ TPBN1_UKTJ
Operations Manager / Service Manager / Supported Accommodation employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
