Operations Manager / Service Delivery Manager Lead high-performing operational teams, develop managers and turn performance insight into measurable service improvement. This senior leadership opportunity offers meaningful operational impact within a major transformation programme, with hybrid and flexible working supported. If youve also worked in the following roles, wed also like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a
Delivery & Performance Lead Successful candidates can expect a strong benefits package, including a £16,393 employer pension contribution, 28.5 days annual leave, enhanced family leave and up to three paid volunteering days each year. SALARY:
£56,587 per annum + Generous Benefits (see below) LOCATION:
(Hybrid) Telford, Shropshire, West Midlands JOB TYPE:
Full-Time, Permanent WORKING HOURS:
Flexible working requests are welcome. A minimum working pattern of 4 days per week is required. At least 60% of working time is expected to be on-site. MULTIPLE POSITIONS AVAILABLE IN OTHER LOCATIONS TOO East Midlands:
Leicester, Nottingham East of England:
Peterborough London:
Croydon
(Salary: £61,447 per annum) North East England:
Durham North West England:
Birkenhead, Warton South West England:
Gloucester, Plymouth, Weymouth Wales:
Swansea West Midlands:
Coventry, Telford Yorkshire and the Humber:
Kingston upon Hull JOB OVERVIEW This is an excellent opportunity for an Operations Manager / Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager / Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. Coaching managers, building capability and embedding continuous improvement are central to the role. The Operations Manager / Service Delivery Manager will translate strategic priorities into practical plans and work with senior stakeholders to deliver sustainable change. DUTIES Your duties as the Operations Manager / Service Delivery Manager include: Operational Leadership:
Lead high-performing, customer-focused teams through managers, creating an inclusive culture of accountability and engagement Leadership Coaching:
Coach, support and challenge managers to strengthen leadership capability, performance conversations and team effectiveness Performance and Resources:
Set priorities, allocate resources and drive delivery against service standards, business objectives and key performance indicators Data and Insight:
Use operational data, trend analysis and customer feedback to identify risks, opportunities and performance challenges and create action plans Continuous Improvement:
Challenge processes and ways of working, share best practice and lead improvements in productivity, quality, consistency and customer experience Change and Strategy:
Embed service improvement and transformation activity, translate strategic priorities into operational plans and collaborate with senior stakeholders People and Travel:
Directly manage Team Leaders, including remotely, and travel to other offices occasionally, with overnight stays where appropriate CANDIDATE REQUIREMENTS ESSENTIAL Evidence of creating a high-performing culture through clear expectations, capability building and strong leadership Strong coaching skills, with evidence of supporting and constructively challenging managers Experience leading through others, driving operational performance and accountability for business and customer outcomes Experience using operational performance data and insight to set priorities and improve service delivery Evidence of leading continuous improvement with measurable operational, service or productivity improvements Experience leading and embedding change in a complex operational environment Ability to translate strategic priorities into practical operational plans DESIRABLE Continuous improvement qualification A leadership or management qualification, such as a Diploma in Applied Management (or equivalent) BENEFITS £16,393 employer contribution towards membership of the Civil Service Defined Benefit Pension scheme Flexible working hours Hybrid working options 28.5 days paid annual leave, pro rata for part-time staff UK public bank holidays Enhanced maternity, paternity and adoption leave Support with accreditation to professional bodies Access to a sports and social club High-street and online retailer discounts Up to three paid volunteering days a year Learning and development opportunities APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15143 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Telford, Shropshire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
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Operations Manager / Service Delivery Manager in Newport employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
