At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware and software issues for colleagues.
- Company: Join a dynamic team focused on improving user experience and IT efficiency.
- Benefits: Enjoy 27 days annual leave, flexible hours, and discounts on products.
- Other info: Flexible working hours and opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference by helping others with technology and enhancing their work life.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 29076 - 29076 £ per year.
A hands-on IT support role providing end-user technical support, Microsoft 365 assistance, hardware troubleshooting and service-focused help across a busy site.
Duties
- End-User Support: Provide day-to-day technical support to colleagues across the site, responding to queries in person, over the phone and by email.
- Hardware Troubleshooting: Diagnose and resolve issues with desktops, laptops, printers, mobile devices and other user equipment.
- Microsoft 365 Support: Support users with Outlook, Word, Excel, Teams, SharePoint, OneDrive and other Microsoft 365 tools.
- Issue Resolution: Listen carefully, ask focused questions and use logical troubleshooting to resolve a wide range of hardware and software problems.
- IT Improvements: Help identify and implement opportunities to improve IT infrastructure, efficiency, productivity and user satisfaction.
- User Guidance: Encourage good digital habits and help colleagues use technology more effectively across different departments.
- Team Collaboration: Work with the wider IT and business teams to improve systems, user experience and service delivery.
Candidate requirements
- A customer-first mindset with the ability to deliver excellent service to internal users.
- Strong communication skills with the ability to explain technical issues clearly and patiently to non-technical users.
- Good organisation skills with the confidence to prioritise, triage requests and remain calm under pressure.
- Logical thinking with the ability to maintain and troubleshoot a wide variety of hardware and software issues.
- Strong diagnostic, problem-solving and attention to detail skills.
- Ability to listen carefully, ask focused questions and quickly understand user problems.
- Commercial awareness with the ability to understand individual and department requirements.
- Collaborative approach with the ability to build positive relationships across departments.
- Ability to work independently, manage personal workload and adopt a flexible approach.
Benefits
- 27 days annual leave plus bank holidays.
- Additional day off to attend the annual Fun Day.
- Flexible start and finish times (based on operational needs).
- Build up flexi hours and take an extra day off each month.
- Buy up to a week of annual leave.
- Death in service benefit (4x your annual salary).
- Discounts on the full product range.
- Parking on a secure site car park.
Details
- Salary: £29,076 per annum + Benefits.
- Location: Mobberley, Cheshire, North West England (WA16).
- Job type: Full-Time, Permanent.
- Working hours: Monday to Friday, 37.5 hours per week with flexible working between 7am and 7pm (business needs dependent).
How to apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are giving consent to submit your details to our Client for this purpose.
We think you need these skills to ace IT Support Technician in Mobberley
End-User Support
Microsoft 365 Assistance
Hardware Troubleshooting
Issue Resolution
User Guidance
Team Collaboration
Strong Communication Skills
