At a Glance
- Tasks: Support customers and internal teams by managing orders and resolving queries.
- Company: Join a fast-paced, collaborative company in Mobberley, Cheshire.
- Benefits: Enjoy a competitive salary, 27 days leave, and flexible working hours.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be the key link between customers and teams, making a real impact.
- Qualifications: Strong organisation, Excel skills, and a customer-focused mindset required.
The predicted salary is between 26521 - 26521 £ per year.
A fantastic opportunity for a Customer Service Coordinator with customer service, order processing, administration, Excel and communication skills to support customers and internal teams.
Salary: £26,521 per annum + Benefits
Location: Mobberley, Cheshire, North West England (WA16)
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 37.5 Hours per Week (Flexi Hours - build and take time away from work)
Why Apply? This is a great opportunity for someone who enjoys being at the heart of customer activity, thrives on organisation, and takes pride in delivering a smooth, professional service. As a Customer Service Coordinator you’ll act as the key link between customers and internal teams, managing orders from initial enquiry through to delivery and invoicing. You’ll be speaking with customers regularly by phone and online answering queries, resolving issues and ensuring they feel supported at every stage.
Day to day, this means processing orders, coordinating with the warehouse and supply chain, checking product availability, managing invoicing and payments, and keeping customers updated on progress. It’s a varied role where attention to detail, strong communication skills and the ability to juggle multiple tasks are essential. Working as the Customer Service Coordinator you’ll be someone who enjoys problem‑solving, spotting issues early and taking ownership to resolve them, whether that’s handling order queries, managing credit limits or escalating concerns where needed.
As the Customer Service Coordinator you’ll join a company where the environment is fast‑paced and collaborative, with regular interaction across departments such as sales, warehouse and labs, as well as direct customer contact. You’ll spend much of your time working at a computer and on calls, balancing administrative accuracy with customer responsiveness. This role will suit someone who is proactive, well‑organised and comfortable adapting to changing priorities, who values teamwork but is equally confident working independently to deliver results.
Candidate Requirements:
- Strong organisation and prioritisation skills: Able to manage multiple orders and deadlines without things slipping through the net
- Competent IT skills with an emphasis on Excel knowledge (Microsoft Office and systems): Able to pick up systems quickly and manage order processing efficiently, comfortable using spreadsheets to manage data and support reporting
- Customer-focused mindset: Naturally responsive, professional and committed to delivering a positive customer experience
- Excellent attention to detail: Ensuring accuracy across orders, documentation and compliance‑related tasks
- Confident communication skills: Comfortable speaking with customers and working cross‑functionally with internal teams
- GCSEs (or equivalent) in English and Maths: To confidently manage written communication and numerical tasks like invoicing and payments
Benefits:
- Salary at £26,521 that can rise annually
- 27 days annual leave plus bank holidays
- Additional day off to attend the company’s annual Fun Day
- Build up flexi hours and take an extra day off each month
- Buy up to a week of annual leave
- Death in service benefit (4x your annual salary)
- Discounts on the full product range
- Parking on secure site car park
Customer Service Coordinator in Mobberley employer: AWD Online
Join a dynamic team as a Customer Service Coordinator in Mobberley, Cheshire, where you'll thrive in a fast-paced, collaborative environment that values both teamwork and individual initiative. With a competitive salary of £26,521, generous annual leave, and the flexibility to build up flexi hours, this role offers not just a job but a pathway to personal and professional growth. Enjoy a supportive work culture that prioritises customer satisfaction and provides opportunities for skill development, all while being part of a company that celebrates its employees with unique benefits like an annual Fun Day and discounts on products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Mobberley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AWD Online. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AWD Online before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Mobberley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AWD Online:Your cover letter is your chance to shine! Tell us why you want to work at AWD Online specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AWD Online!
How to prepare for a job interview at AWD Online
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
