At a Glance
- Tasks: Provide remote and onsite IT support, troubleshoot issues, and assist with client meetings.
- Company: Join a growing tech company with a supportive and friendly culture.
- Benefits: Competitive salary, pension, training opportunities, and hybrid working.
- Other info: Exciting career progression into senior roles and exposure to diverse technologies.
- Why this job: Make a real impact by helping clients solve their IT challenges.
- Qualifications: Experience in IT support, Microsoft 365 knowledge, and strong communication skills.
The predicted salary is between 25000 - 27000 £ per year.
An excellent opportunity for an IT Support Engineer with Microsoft 365, service desk, remote technical support, networking and client-facing skills.
As the business continues to grow, the company has a fantastic new job opportunity for an IT Support Engineer to join their team. The IT Support Engineer will provide remote technical support and onsite IT support to business clients, resolving service desk tickets, troubleshooting hardware, software, Windows, Microsoft 365 and basic networking issues.
This is a varied, remote support and client-facing role involving regular client visits across Lancashire and Greater Manchester, so applicants must hold a full UK driving licence and have access to their own vehicle. Mileage allowance is paid for client visits.
The IT Support Engineer will also support client meetings, solution recommendations, quotations and account management activity, with genuine career progression opportunities into senior technical support, account management, solutions consultancy or technical sales.
DUTIES- Remote Technical Support: Provide remote IT support to business clients, resolving technical queries and service requests.
- Client Site Visits: Travel to client sites across Lancashire and Greater Manchester to provide onsite IT support.
- Service Desk: Assist with tickets, issue resolution, updates and accurate documentation.
- Troubleshooting: Resolve hardware, software, Microsoft 365, Windows desktop, printer and networking issues.
- Installations and Upgrades: Support deployments, upgrades and new system installations.
- Proactive Maintenance: Assist with monitoring, maintenance and improving client IT performance.
- Client Meetings: Attend client reviews, site visits and solution discussions when required.
- Technical Recommendations: Gather client requirements and assist with proposals, quotations and solution advice.
- Client Relationships: Build strong working relationships with clients, suppliers and internal teams.
- Internal Processes: Help improve onboarding, documentation standards and internal systems.
- IT Support Experience: Previous experience in IT support, managed services or technical customer service.
- Microsoft 365 Knowledge: Good working knowledge of Microsoft 365 and Windows desktop environments.
- Networking Skills: Understanding of basic networking, hardware troubleshooting, printers and general business IT systems.
- Customer Service: Strong communication skills with a professional and confident client-facing manner.
- Driving Licence: Full UK driving licence is essential due to regular client visits across Lancashire and Greater Manchester.
- Own Vehicle: Access to your own vehicle for travelling to client sites, with mileage allowance paid.
- Organisation: Ability to manage priorities, workload and service requests effectively.
- Hybrid Working: Comfortable providing remote technical support, working from office locations and attending client sites.
- MSP Background: Experience working within a Managed Service Provider environment.
- Client Meetings: Experience attending client meetings or supporting quotations and recommendations.
- Cyber Security: Understanding of cyber security best practices and secure IT environments.
- Backup Solutions: Knowledge of backup solutions, VoIP systems, firewalls or networking.
- Microsoft Licensing: Understanding of Microsoft 365 licensing.
- PSA And RMM Systems: Experience using PSA or RMM systems.
- Commercial Interest: An interest in client relationships, consultancy or technical sales.
- Competitive salary based on experience.
- Company pension.
- Supportive and friendly working environment.
- Career progression opportunities.
- Exposure to a wide range of technologies and businesses.
- Training and development opportunities.
- Hybrid working opportunities.
- Company laptop and equipment.
- Mileage allowance for client visits.
IT Support Engineer in Manchester employer: AWD Online
Join a dynamic and supportive team as an IT Support Engineer, where you'll enjoy a competitive salary and a friendly work environment that fosters career progression. With hybrid working options and the opportunity to engage with diverse technologies across Lancashire and Greater Manchester, this role offers meaningful client interactions and professional growth in a thriving company.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AWD Online values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AWD Online might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AWD Online!
✨Direct Apply to AWD Online
Let's not forget to apply directly through the AWD Online website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AWD Online.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AWD Online. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AWD Online
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
