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- Tasks: Lead and develop a team of Customer Service Advisors to achieve high performance.
- Company: Dynamic customer service organisation in Greater Manchester with a supportive culture.
- Benefits: Competitive salary, bonuses, gym access, and financial wellbeing support.
- Why this job: Make a real impact by coaching and engaging a passionate team.
- Qualifications: Significant experience in customer service and strong coaching skills.
- Other info: Full-time position with excellent career development opportunities.
The predicted salary is between 28800 - 38400 £ per year.
A customer service organization in Greater Manchester is seeking a Customer Service Manager / Contact Centre Team Leader. The successful candidate will lead and develop a team of Customer Service Advisors, ensuring high standards and performance. This role requires significant experience in customer service with a strong focus on coaching and engagement.
Benefits include:
- A supportive culture
- Gym access
- Financial wellbeing support
The position is full-time with a salary of £32,000 per annum plus bonuses.
Customer Service Leader: Contact Centre Coach & Performance in Manchester employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Leader: Contact Centre Coach & Performance in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the customer service sector, especially those who have worked in contact centres. They can give you insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by practising common questions related to coaching and team performance. We recommend role-playing with a friend to get comfortable discussing your leadership style and how you engage with your team.
✨Tip Number 3
Showcase your achievements! When you get the chance to talk about your experience, highlight specific examples of how you've improved team performance or customer satisfaction. Numbers speak volumes, so don’t shy away from sharing metrics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Leader: Contact Centre Coach & Performance in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and creating a positive experience for customers.
Highlight Your Coaching Experience: Since this role focuses on coaching and developing a team, make sure to showcase any relevant experience you have in mentoring or leading others. We love seeing examples of how you've helped others improve their performance.
Be Specific About Your Achievements: Use concrete examples to demonstrate your successes in previous roles. Whether it's improving team performance or enhancing customer satisfaction, we want to know what you've accomplished and how it relates to the position.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at AWD online
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key principles of excellent service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering top-notch service.
✨Show Off Your Coaching Skills
Since this role focuses on coaching and engagement, prepare to discuss your coaching style. Think of specific instances where you've successfully developed team members or improved performance. Be ready to explain how you motivate and inspire others to achieve their best.
✨Engage with the Company Culture
Research the company’s culture and values. During the interview, mention how you align with their supportive environment and how you can contribute to it. This shows that you’re not just looking for a job, but a place where you can thrive and help others do the same.
✨Prepare Questions That Matter
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about their coaching strategies or how they measure team performance. This demonstrates your genuine interest in the role and helps you assess if the company is the right fit for you.
