At a Glance
- Tasks: Assist customers with insurance queries and provide support throughout their journey.
- Company: Established insurance company with a focus on customer service.
- Benefits: Fully remote role, supportive team, and opportunities for growth.
- Other info: Flexible work environment with no rigid scripts.
- Why this job: Join a friendly team and make a real difference in customers' lives.
- Qualifications: Experience in customer service or phone-based sales is essential.
The predicted salary is between 25000 - 25000 £ per year.
Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail is required for a well-established insurance company.
SALARY: £25,000 per annum
LOCATION: Remote / Working from Home - candidates MUST be UK based
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales Support Agent you will be professional, people-focused and will join a fully remote team. This is a phone-based role, speaking directly with:
- New prospects: Helping them understand the products and find the right insurance cover for their needs
- Existing customers: Assisting with queries about policies, helping with changes, and supporting them through claims or renewals
As the Customer Service Adviser / Sales Support Agent you will be the voice of the company — empathetic, clear, and solution-oriented. You will be given the tools and training you need, but will need to be someone who learns fast, takes initiative, and thrives in a flexible environment.
DUTIES
Your duties as a Customer Service Adviser / Sales Support Agent will include:
- Answer inbound calls and respond to customer queries with clarity and professionalism
- Make outbound calls to guide new prospects to assist them in finding the right insurance cover based on their business needs
- Assist existing customers with policy queries, changes, and mid-term adjustments
- Provide friendly and accurate support throughout the customer journey — from quote to renewal
- Work independently and take ownership of your workload
CANDIDATE REQUIREMENTS
- Fluent in English
- Excellent phone manner with strong verbal communication skills
- Previous experience in customer service or phone-based sales (essential)
- A fast learner, confident using web-based systems
- Comfortable working independently in a 100% remote role
- Strong organisational skills and attention to detail
- Experience in the insurance industry (preferred but not essential)
BENEFITS
- Fully remote position with all training provided
- Opportunity to grow in a supportive, customer-first company
- No rigid scripts. Just real conversations and support
- A small friendly team of colleagues that works collaboratively
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Remote Customer Service Adviser / Sales Support Agent in Luton employer: AWD Online
Join a dynamic and supportive team as a Finance Analyst, where your skills in financial modelling and analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, all while being located in a vibrant area that offers a great work-life balance. With competitive benefits and a commitment to innovation, we are dedicated to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Adviser / Sales Support Agent in Luton
✨Tip Number 1
Get your phone skills polished! Since this role is all about communication, practice your telephone manner with friends or family. Make sure you sound friendly and professional – it can make a huge difference when you're speaking to potential customers.
✨Tip Number 2
Familiarise yourself with the insurance products! Knowing the ins and outs of what you'll be discussing can really boost your confidence. Check out resources online or even ask questions in forums to get a better understanding.
✨Tip Number 3
Show off your organisational skills! During interviews or calls, mention how you keep track of customer queries and follow-ups. This will highlight your attention to detail and ability to manage your workload effectively.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Customer Service Adviser / Sales Support Agent in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any phone-based sales roles you've had. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your excellent telephone manner and organisational skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Adviser role. We love a personal touch, so feel free to share a bit about your passion for helping customers and how you thrive in a remote environment.
Show Off Your Communication Skills:Since this role is all about clear communication, make sure your application reflects that. Keep your language professional yet friendly, and double-check for any typos or errors. We appreciate attention to detail, so let’s see it in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is a quality we value here at StudySmarter!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Before the interview, make sure you understand the insurance products the company offers. Familiarise yourself with common customer queries and how to address them. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Phone Manner
Since this is a phone-based role, practice your telephone manner. Record yourself answering common customer questions and listen back to ensure you sound clear, friendly, and professional. This will help you feel more confident during the actual interview.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage your time and workload, especially in a remote setting. Share specific examples of how you've handled multiple tasks or prioritised effectively in previous roles. This will demonstrate your ability to thrive independently.
✨Emphasise Empathy and Solutions
In your responses, highlight your ability to empathise with customers and provide solutions. Use examples from past experiences where you turned a negative situation into a positive outcome. This aligns perfectly with the company's focus on being people-oriented.
