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- Tasks: Support residents with benefits queries and lead a team of advisors.
- Company: Join a supportive local authority dedicated to community welfare.
- Benefits: Enjoy 28 days annual leave, a great pension scheme, and wellness support.
- Other info: Opportunities for career growth and a vibrant work environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in welfare benefits and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic new job opportunity for a Senior Welfare Benefits and Assessments Advisor with experience of working within a similar front facing Welfare Benefits role, excellent verbal and written communication skills and proficiency in Microsoft Office packages.
Working as the Senior Welfare Benefits and Assessments Advisor you will work effectively and collaboratively with teams within Income & Assessments to ensure the service is responsive and meets the appropriate needs of its residents, customers, and other users. As the Senior Welfare Benefits and Assessments Advisor you will be responsible for supporting and supervising a team of front facing assessment advisors who deal with individuals with queries in relation to Benefits & Council Tax, and responding to the needs of vulnerable residents, additionally where necessary making appropriate connections and referrals for additional services and support.
DUTIES
- Dealing with resident and customer enquiries in relation to Housing Benefit, Council Tax Reduction and Council Tax via phone, email and face to face contact
- Support the operation of the service and take ownership for processes and procedures using best practice from others where appropriate
- Lead on the concessionary fares & Local Welfare Provision application processes
- Dealing with the more complex customer issues and support and mentor Advisors to develop their skills and practice
- Assisting with the effective monitoring and review mechanisms to ensure continuous improvement in delivery of services
- Support the administration of Housing Benefit & Council Tax Reduction claims and re-assessments
- Make complex autonomous decisions with confidence and professionalism
CANDIDATE REQUIREMENTS
- Verbal, written communication skills
- Experience of working within a front facing Welfare Benefits Environment
- Proficient ICT skills and use of Microsoft packages
- Good working knowledge of Welfare Benefits
- Ability to listen, extract and assess important information
- Ability to make appropriate complex decisions with autonomy and confidence
- Supervisory experience (desirable)
BENEFITS
- Generous annual leave entitlement of 28 days (rising to 33 days after 5 years continued local government service) plus Bank Holidays
- Excellent local government pension scheme
- Employee assistance programme including 24/7 wellbeing helpline
- Range of local & lifestyle discounts
- Use of a free onsite gym
- Salary sacrifice car & cycle to work schemes
- And much more!
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Welfare Benefits and Assessments Advisor in London employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefits and Assessments Advisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare benefits sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to welfare benefits and assessments. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during interviews. Use clear examples from your past experiences to demonstrate how you've effectively dealt with complex customer issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Welfare Benefits and Assessments Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in welfare benefits. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since excellent verbal and written communication skills are key for this role, don’t shy away from showcasing these in your application. A clear and concise cover letter can really make you stand out!
Highlight Relevant Experience: Be sure to mention any previous roles where you've dealt with housing benefits or council tax. We want to see how your past experiences align with the responsibilities of the Senior Welfare Benefits and Assessments Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at AWD Online
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of Housing Benefit, Council Tax Reduction, and other welfare benefits. Being able to discuss these topics confidently will show that you're well-prepared and understand the role's requirements.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey complex information simply.
✨Demonstrate Leadership Experience
If you have supervisory experience, be ready to share specific examples of how you've mentored others or led a team. Highlighting your ability to support and develop colleagues will resonate well with the interviewers.
✨Prepare for Complex Scenarios
Think about potential complex customer issues you might face in this role and how you would handle them. Prepare some examples from your past experiences where you made autonomous decisions, showcasing your problem-solving skills and confidence.