AWD online is recruiting a Service Desk Team Leader to oversee the IT support function within a fast-paced technology consultancy. You will act as the central hub for incoming requests, prioritising, assigning and tracking tickets to ensure SLA compliance and high service quality.
You will lead and coach the team, handle incidents, communicate with clients and drive reporting and process improvements to enhance performance.
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Service Desk Team Lead — Hybrid IT Support & SLA Focus in London employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
