Service Delivery Manager / IT Service Desk Manager
Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service. This hands-on role also provides technical expertise on IT support issues and projects while working closely with senior leadership.
If you've also worked in the following roles, we'd also like to hear from you: IT Service Delivery Manager, IT Service Manager, IT Support Manager, Service Operations Manager, IT Operations Manager, Managed Services Manager, Technical Service Manager, Service Desk & Support Manager
SALARY : £45,000 – £55,000 per annum (depending on experience)
LOCATION: Covent Garden, London (100% Office Based)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Friday, 08:30 to 17:30
JOB OVERVIEW
This is an opportunity to lead a busy IT support operation, raise service standards and make a visible impact on customer experience.
The Service Delivery Manager / IT Service Desk Manager will oversee the Help Desk and IT Support Engineers, driving ticket resolution against SLAs and professional standards at client sites.
Working closely with the MD and Technical
Service Delivery Manager / IT Service Desk Manager in London employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
