At a Glance
- Tasks: Lead a team to deliver top-notch leasehold resolution services and manage complex cases.
- Company: Join a dynamic organisation focused on customer satisfaction in housing management.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a contributory pension scheme.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong team management experience and knowledge of housing legislation required.
The predicted salary is between 39400 - 41474 £ per year.
An excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio.
SALARY: £39,400 to £41,474 pro rata + Benefits
LOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5)
JOB TYPE: 6 Month, Full-Time, Fixed-Term Contract
WORKING HOURS: 35 Hours per Week, Monday to Friday
JOB OVERVIEW
We have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service. Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters. You will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery.
DUTIES
- Lead and manage the team: develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvement
- Oversee leasehold resolution services: ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolio
- Manage complex cases: oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligations
- Provide senior escalation support: act as the senior point of contact for complex, sensitive and high-risk leasehold issues
- Monitor service performance: review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activity
- Analyse data and feedback: use performance data, customer feedback, complaint trends and operational risks to identify service improvements
- Build stakeholder relationships: work with internal teams, managing agents, legal representatives, contractors, local authorities and external partners
- Represent the organisation: attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where required
- Maintain records and compliance: ensure accurate records, robust case management and compliance with governance, regulatory and audit requirements
CANDIDATE REQUIREMENTS
ESSENTIAL
- Strong experience leading and managing a team
- Experience delivering front-line customer-facing services
- Excellent knowledge of current housing and leasehold legislation
- TPI qualification, relevant property or housing professional membership, or relevant experience
- Good working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systems
- Excellent written and verbal communication skills, including the ability to present in high-pressure environments
- Ability to manage complex customer issues, legal cases, building safety matters and service charge challenges
- Strong stakeholder management, problem-solving and continuous improvement skills
DESIRABLE
- Relevant technical or building safety qualification, or willingness to undertake one in line with changing legislation
- Experience adopting a continuous improvement approach and adapting to change
- Full UK driving licence
BENEFITS
- 25 days’ holiday plus Bank Holidays
- Up to 8% contributory pension
- Flexible benefits
- Salary exchange benefits
- Rewards and discounts
- Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family
This role requires a DBS Check.
Senior Leasehold Property Manager (AWDO-C14963) in Ealing) in London employer: AWD Online
Join a dynamic and supportive team as a Finance Analyst, where your skills in financial modelling and analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, all while being located in a vibrant area that offers a great work-life balance. With competitive benefits and a commitment to innovation, we are dedicated to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Leasehold Property Manager (AWDO-C14963) in Ealing) in London
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through AWD Online for a Kickstart!
Don’t forget to check out our site for temporary roles at AWD Online. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Senior Leasehold Property Manager (AWDO-C14963) in Ealing) in London
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to AWD Online for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with AWD Online and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at AWD Online
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where AWD Online operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on AWD Online.
