At a Glance
- Tasks: Manage sales orders, customer enquiries, and support stock control in a busy office.
- Company: Dynamic manufacturing office with a fast-paced team environment.
- Benefits: Salary of £25,000 to £30,000 pro rata plus benefits.
- Other info: Full-time, 3-month fixed-term contract with excellent career development opportunities.
- Why this job: Join a supportive team and enhance your customer service skills while making an impact.
- Qualifications: Experience in sales administration or customer service, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
An exciting opportunity for a Sales Administrator / Customer Service Administrator to join a busy manufacturing office supporting sales order processing, customer enquiries, stock control and sales support within a fast-paced team environment.
Salary: £25,000 to £30,000 pro rata + Benefits
Location: Heathrow, West London – Fully Site Based
Job Type: Full-Time, 3 Month Fixed Term Contract (initial)
Working Hours: 39 hours per week, Monday to Thursday 8am to 4:30pm and Friday 8am to 3:30pm
Job Overview
Working within a busy office and customer support environment, the Sales Administrator / Customer Service Administrator will manage sales order processing, customer enquiries, CRM updates and stock control administration while liaising with suppliers and hauliers. As a Sales Administrator / Customer Service Administrator you will play a key role supporting customer relationships, ensuring accurate order processing and delivering excellent customer service across the wider sales support function.
Duties
- Processing Sales Orders: Managing customer orders accurately and preparing orders for dispatch
- Handling Customer Enquiries: Responding to telephone and email enquiries while delivering excellent customer service
- Supporting Sales Administration: Providing administrative support to the wider sales and customer support teams
- Maintaining CRM and Order Systems: Updating customer records, order information and sales administration systems
- Liaising with Suppliers and Hauliers: Coordinating deliveries and supporting smooth logistics operations
- Supporting Stock Control Activities: Assisting with stock monitoring and inventory administration
- Maintaining Price Lists: Ensuring pricing information is updated and accurately recorded
- Completing General Office Administration: Supporting filing, data entry and day-to-day administrative tasks
- Working Collaboratively: Building effective working relationships across internal departments and external customers
Candidate Requirements
- Previous experience in sales administration, customer service administration or office support roles
- Proven experience delivering excellent customer support in a busy office environment
- Experience using CRM systems, sales ordering systems and Microsoft Office applications
- Strong working knowledge of Word, Excel and Outlook
- Excellent verbal and written communication skills
- Highly organised with excellent attention to detail and the ability to multitask
- Able to prioritise tasks effectively and manage workload with minimal supervision
- Comfortable collaborating within a wider team while supporting shared business objectives
Sales Administrator / Customer Service Administrator in London employer: AWD Online
Join a dynamic team at our Heathrow office, where we prioritise employee growth and development in a supportive and fast-paced environment. As a Sales Administrator / Customer Service Administrator, you will benefit from competitive salary packages, comprehensive training, and the opportunity to build strong relationships with customers and colleagues alike. Our commitment to fostering a collaborative work culture ensures that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator / Customer Service Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to sales administration and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer enquiries or managed sales orders in previous roles. This will help you stand out and demonstrate your experience effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Sales Administrator / Customer Service Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales administration or customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role.
Showcase Your Communication Skills:Since this role involves handling customer enquiries, make sure your written application reflects your excellent communication skills. Clear, concise, and friendly language goes a long way in making a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator / Customer Service Administrator inside out. Familiarise yourself with sales order processing, customer enquiries, and CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous roles in sales administration or customer service. Prepare specific examples of how you've handled customer enquiries or processed orders efficiently. This will demonstrate your ability to thrive in a busy office environment and highlight your relevant skills.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend. This will help you feel more comfortable and ensure you can convey your ideas effectively during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company culture. This shows that you’re not just interested in the job, but also in how you can fit into their team and contribute to their success.
