At a Glance
- Tasks: Manage cloud-based systems and oversee digital governance while supporting teams with Microsoft 365.
- Company: Join a forward-thinking organisation focused on digital transformation and employee well-being.
- Benefits: Enjoy competitive salary, hybrid working, generous leave, and wellness perks.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real impact by enhancing digital systems and supporting colleagues in a dynamic environment.
- Qualifications: Degree in a related field and experience in digital operations or SaaS management.
The predicted salary is between 50000 - 58000 £ per year.
A fantastic opportunity for an IT systems, SaaS platforms and ICT Helpdesk professional to manage cloud-based systems, user administration, digital governance and Microsoft 365 support.
Salary: £50,000 to £58,000 per annum + Benefits
Location: Hybrid Working. Your time split between working from home and the office in Sydenham. There will also be a requirement to travel to other offices within the Borough of Lewisham when required.
Job Type: Full-Time, Permanent
Working Hours: 37.5 Hours per Week
Job Overview: We have a fantastic new job opportunity for an IT Systems Manager with experience managing digital systems, SaaS platforms, Microsoft 365, ICT coordination and service desk operations. As the IT Systems Manager you will oversee the day-to-day management, governance and continuous improvement of the organisation’s digital ecosystem, helping teams use business systems effectively and securely. Working as the IT Systems Manager you will coordinate the ICT and SaaS Helpdesk function, manage supplier relationships, support onboarding and off-boarding, and drive digital capability across the organisation.
Duties:
- Digital Systems Management: Manage the organisation’s portfolio of SaaS platforms and cloud-based business systems end-to-end.
- ICT and SaaS Helpdesk: Oversee the support function, coordinating requests, priorities and service delivery.
- User Administration: Coordinate onboarding, off-boarding, permissions and system access across digital platforms.
- Systems Governance: Maintain accurate operational records, documentation and digital governance processes.
- Supplier Management: Work with suppliers, vendors and Managed Service Providers to support smooth system performance.
- Continuous Improvement: Identify opportunities to improve workflows, processes, systems usage and staff experience.
- Staff Support and Training: Provide guidance, support and digital training to help colleagues use systems confidently.
- Microsoft 365 Support: Support effective use of Microsoft 365 and other cloud-based tools across the organisation.
- Operational Priorities: Manage multiple systems, activities and service requests within a fast-paced environment.
Candidate Requirements:
- Relevant Qualification: Undergraduate degree or equivalent in a related discipline.
- Digital Operations Experience: Previous experience in digital operations, business systems, SaaS administration, ICT coordination or a similar operational digital environment.
- Systems Management: Proven experience managing digital systems, SaaS platforms or business systems within an operational environment.
- Helpdesk Coordination: Experience coordinating a helpdesk, service desk or digital support function.
- User Administration: Experience coordinating onboarding, off-boarding and user administration processes.
- Staff Support: Experience delivering staff support, guidance or training.
- Microsoft 365 Knowledge: Strong digital literacy across Microsoft 365 and cloud-based systems.
- Supplier Liaison: Experience working with suppliers or Managed Service Providers.
- Organisation Skills: Ability to manage multiple priorities, systems and operational activities simultaneously.
- Attention to Detail: Strong attention to detail with the ability to maintain accurate operational records.
- Operational Mindset: Comfortable working in a fast-paced operational environment.
Desirable:
- Professional Certifications: Microsoft 365, ITIL Foundation or Salesforce Administrator certification.
- Project Platform Experience: Experience with Asana, ticketing tools or project management platforms.
- Digital Transformation: Qualification or training in digital transformation, business systems, process improvement, project coordination or change management.
- Automation Tools: Exposure to Power Automate or similar workflow automation tools.
- Sector Experience: Experience within supported housing, social care, healthcare, charity or other regulated sectors.
- Salesforce Knowledge: Experience using or administering Salesforce.
- Microsoft Administration: Familiarity with Microsoft Intune or Entra.
- Digital Governance: Knowledge of GDPR, SaaS governance and digital governance principles.
- Knowledge Resources: Experience creating knowledge bases, SOPs or digital training resources.
Benefits:
- Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
- Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
- Holidays & Time Off: Up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave e.g. time off for birthday or moving home.
- Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
- Family & Parenting: Generous maternity and paternity leave, paid parental leave.
- Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
- Other benefits: Complimentary breakfast and refreshments, free parking, and well-being activities.
IT Systems Manager in London employer: AWD Online
Join a forward-thinking organisation as an IT Systems Manager, where you will thrive in a hybrid working environment that balances home and office life in the vibrant area of Sydenham. With a strong commitment to employee well-being, professional development, and a culture that fosters continuous improvement, you will have access to generous benefits including health cash plans, extensive leave options, and opportunities for growth through our Learning & Development Framework. This role not only offers a competitive salary but also the chance to make a meaningful impact on the digital capabilities of the organisation while enjoying a supportive and collaborative work atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AWD Online values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AWD Online might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AWD Online!
✨Direct Apply to AWD Online
Let's not forget to apply directly through the AWD Online website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Systems Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AWD Online.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AWD Online. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AWD Online
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
