IT Consultant / Senior Client Technical Lead in London

We have a fantastic new job opportunity for an IT Consultant / Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges.

Working as the IT Consultant / Senior Client Technical Lead you will act as a bridge between the customer and internal teams, addressing technical challenges, facilitating seamless implementations, and fostering long-term relationships to drive customer satisfaction and retention. Working in partnership with a customer relationship manager, you will ensure the back office and field engineering teams have the appropriate knowledge to support the client and will be responsible for resolving technical issues outside of their remit. This role will entail a mix of client site visits for meetings and ad-hoc technical work as well as time within the office. A minimum of 3 days in London (either at client sites or the Company office) are required.

You will be the clients’ go-to person when they need to discuss high-level IT. You'll have a thorough understanding of their business needs and technical setup, enabling you to provide them with the answers they need. You will have the technical skills to resolve complex issues and provide recommendations and guidance to clients on how the company can help clients achieve more.

DUTIES

• Client Onboarding & Documentation: Work alongside Cloud Consultants & Projects team, to lead the technical onboarding process for new clients, ensuring smooth and timely implementation of products/services, collaborating with various internal teams as needed.
• Develop and execute implementation plans, setting clear timelines and milestones.
• Client Documentation: Create and update technical documentation, user guides, and knowledge base articles.
• Client Meetings & Roadmaps: Attend meetings as a technical representative. Assist CRMs with creation and updating of IT roadmap and ongoing client conversations.
• Client Tech Offerings: Ensure clients are kept up to date and expectations are met on company offerings and recommended solutions from Cloud Consulting and Security Teams, including oversight of products and project changes at clients.
• Client Technical Leadership: Serve as the primary contact for client technical IT queries outside standard Service Desk support. Collaborate with the support and engineering teams to resolve complex technical problems promptly.

CANDIDATE REQUIREMENTS

• Extensive industry experience in a relevant role (Managed Service Provider role preferred).
• Demonstrable technical skills and certifications in Microsoft cloud technologies.
• Articulate and professional with excellent interpersonal skills including expectation management.
• Customer service-orientation, with the desire to have dedicated clients’ needs centre to everything you do.
• Outstanding oral and written communication skills with the ability to generate client proposals and reports as well as to communicate/simplify technical information in person, by email or over the phone.
• Ability to multi-task and adopt a proactive and organised approach, in order to exceed client expectations.
• A confident, positive, and upbeat demeanour with colleagues and contacts.
• Excellent organisational skills with close attention to detail.
• Competent in accurately maintaining CRM software with management information, billing data and client linked documentation (MS Dynamics and Power Apps preferred).
• Desire to work as part of a team, making a valuable contribution to the business.

BENEFITS

• Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training).
• Regular career progression reviews.
• 21 days (increasing after 3 years’ service) holiday, public holidays.
• Birthday day off.
• Private healthcare after probation.
• 40% off gym membership.
• Great pension scheme from day one.
• Cycle to work scheme.
• Recruitment referral scheme.
• Eyecare vouchers.
• Central location, next to a famous food market.
• A friendly, inclusive, sustainable work environment.
• Regular social events (tech-infused minigolf and darts, pool, and more!).
• Electric car scheme after 2 years of service.