AWD online is seeking a Service Desk Team Leader to manage IT support tickets, SLAs and client communications in a fast-paced technology consultancy. The role involves centralised ticket handling, incident coordination and daily team leadership to ensure service quality.
You will coach staff, review performance, and drive continuous improvement while maintaining a high standard of customer service in a hybrid working environment near City of London.
#J-18808-Ljbffr
Hybrid IT Service Desk Lead — Drive Frontline Support in London employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
