Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee daily operations of a busy contact centre, ensuring top-notch customer service.
- Company: Leading contact centre provider in Greater London with a focus on quality and compliance.
- Benefits: Hybrid working arrangements and opportunities for career advancement.
- Why this job: Lead a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong leadership skills and experience in high-volume contact centres.
- Other info: DBS check required; perfect for those seeking a rewarding management role.
The predicted salary is between 43200 - 72000 £ per year.
A leading contact centre provider is looking for a Housing Repairs and Maintenance Contact Centre Manager in Greater London. This role is crucial for overseeing the daily operations of a busy contact centre, focusing on customer service quality, compliance, and performance management.
The ideal candidate will possess strong leadership and experience in high-volume contact centre environments. A DBS check is required, and the role offers hybrid working arrangements.
Housing Repairs & Maintenance Contact Centre Manager in London employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs & Maintenance Contact Centre Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing repairs and maintenance sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for contact centre management roles and practice your answers. We want you to shine when discussing your leadership experience and how you handle high-pressure situations.
✨Tip Number 3
Showcase your skills! When you get the chance, highlight your experience in performance management and customer service quality. Use specific examples to demonstrate how you've improved operations in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Repairs & Maintenance Contact Centre Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre management and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your leadership abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Housing Repairs & Maintenance Contact Centre Manager role. We love seeing genuine enthusiasm and a bit of personality.
Showcase Relevant Experience: When filling out your application, focus on your past roles in high-volume contact centres. We’re looking for specific examples of how you’ve improved customer service quality and managed performance effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at AWD online
✨Know Your Stuff
Make sure you understand the ins and outs of housing repairs and maintenance. Brush up on common issues that arise in a contact centre environment and be ready to discuss how you would handle them. This shows your expertise and readiness for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Think about specific challenges you've faced and how you motivated your team to achieve great results. This will demonstrate your capability to manage a busy contact centre effectively.
✨Customer Service is Key
Be ready to talk about your approach to customer service quality. Have examples of how you've improved customer satisfaction in previous roles. This is crucial for the position, so showing your commitment to excellent service will set you apart.
✨Get Familiar with Compliance
Understand the compliance requirements relevant to contact centres, especially in housing repairs. Be prepared to discuss how you ensure adherence to regulations and maintain high standards. This knowledge will highlight your attention to detail and professionalism.
