At a Glance
- Tasks: Manage complex anti-social behaviour cases and ensure customer satisfaction.
- Company: Join a2dominion Group Ltd, a leader in community safety.
- Benefits: Enjoy 25 days holiday, flexible working, and health benefits.
- Other info: Opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in ASB management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We have a fantastic new job opportunity for an Anti-Social Behaviour Case Investigation Officer with previous experience in managing ASB cases or housing management and preparing court and legal documents. Working as the Anti-Social Behaviour Case Investigation Officer you will be managing and taking ownership of a caseload of high level complex ASB cases, ensuring the organisation achieves the highest level of customer satisfaction that they can.
As the Anti-Social Behaviour Case Investigation Officer you will have good knowledge of current housing and ASB legislation, preferably gained from working as a Police Officer or a PCSO / Police Community Support Officer or from managing ASB cases within the Housing Sector or Local Authority Setting, and be up to date with case law and have the ability to represent cases in court.
DUTIES
- Day to day case management of all anti-social behaviour (ASB) cases for all tenures across the group, with the ability to read and interpret tenancy agreements and leases to ensure proper handling of ASB according to tenure.
- Draft and serve NSP’s as and when required.
- Prepare witness statements which will be relied upon in court.
- Work with the in-house legal team and be able to represent the organisation at court hearings.
- Be a trained mediator to assist in mediation cases - undertake the relevant professional qualification (if haven’t already achieved).
- Attend multi agency ASB meetings relating to case management, and the safety/protection of the community.
- Build relationships with external teams.
- Support victims and alleged perpetrators of ASB. Giving advice, making referrals and trying to best support both sides through the life of a case, and beyond.
- Provide advice to the wider business on ASB.
CANDIDATE REQUIREMENTS
- Full clean UK driving license and own vehicle.
- Experience of managing ASB or housing management in a private or public housing sector.
- Experience of drafting court and legal paperwork, and representation at court.
- Experience of adopting a continuous improvement approach and adapting to change.
- Outstanding communication skills with residents and internal stakeholders across the business.
- Knowledge of current housing and ASB legislation and up to date case law.
- Ability to plan and monitor workload and cases.
- Ability to analyse information in order to draw logical conclusions.
- Has (or willing to study for) CIH Membership or equivalent suitable qualification.
- Excellent IT skills.
- Educated to GCSE level or equivalent in Math's and English (Grades A*- C).
BENEFITS
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- Investment in your learning and development.
- A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
- Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
NO AGENCIES PLEASE
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Housing Officer / Investigation Case Officer / ASB Specialist in London employer: AWD Online
At a2dominion Group Ltd, we pride ourselves on being an exceptional employer that values the contributions of our team members. Located in Staines, Surrey, we offer a supportive work culture that encourages professional growth through continuous learning and development opportunities. With generous benefits such as flexible working arrangements, a contributory pension scheme, and health and lifestyle allowances, we are committed to ensuring our employees feel valued and empowered in their roles as they tackle meaningful challenges in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer / Investigation Case Officer / ASB Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and ASB sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of current housing legislation and ASB case management. Be ready to discuss how you've handled complex cases in the past.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you can effectively support both victims and alleged perpetrators of ASB. This will highlight your ability to manage sensitive situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer / Investigation Case Officer / ASB Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ASB cases and housing management. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Legal Know-How:Since this role involves preparing court documents and representing cases, it’s crucial to mention any experience you have in drafting legal paperwork. We’re looking for candidates who can demonstrate their understanding of current housing and ASB legislation.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make your experience easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AWD Online
✨Know Your ASB Legislation
Make sure you brush up on current housing and anti-social behaviour legislation before the interview. Being able to discuss relevant laws and case studies will show that you’re not just familiar with the theory, but also understand how it applies in real-world situations.
✨Prepare Your Case Management Examples
Think of specific examples from your past experience where you successfully managed ASB cases. Be ready to explain your approach, the challenges you faced, and how you achieved positive outcomes. This will demonstrate your hands-on experience and problem-solving skills.
✨Practice Your Communication Skills
Since outstanding communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to role-play potential scenarios with a friend to get comfortable discussing sensitive topics like mediation and support for victims.
✨Show Your Commitment to Continuous Improvement
Be prepared to discuss how you’ve adapted to changes in your previous roles or how you’ve sought out professional development opportunities. This shows that you’re proactive and dedicated to improving your skills, which is crucial in a dynamic field like ASB management.
