At a Glance
- Tasks: Supervise housekeeping teams and ensure high standards across hotel floors.
- Company: A well-established hotel chain in vibrant Central London.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and guest satisfaction.
- Why this job: Join a dynamic team and make a positive impact on guest experiences.
- Qualifications: Experience in hotel housekeeping and strong leadership skills required.
The predicted salary is between 20610 - 25190 £ per year.
A well-established hotel chain in Central London has a great opportunity for an organised and guest-focused housekeeping professional to supervise day-to-day standards across assigned hotel floors, supporting a busy team and helping ensure rooms and service areas are presented to a consistently high standard.
This is an excellent opportunity for a Hotel Floor Housekeeping Supervisor who takes pride in high standards, strong team coordination and delivering a positive guest experience. As the Hotel Floor Housekeeping Supervisor, you will supervise day-to-day housekeeping activity across assigned hotel floors, allocating rooms and duties in line with occupancy, arrivals, departures and operational priorities.
The Hotel Floor Housekeeping Supervisor will inspect guest rooms, corridors, stairways, linen rooms and service areas, coordinate with Front Office on room status and readiness, and help ensure hotel standards are maintained throughout each shift.
DUTIES
- Supervise Daily Housekeeping Activity: Coordinate room attendants and housekeeping staff across assigned hotel floors.
- Allocate Rooms and Duties: Plan work according to occupancy, arrivals, departures, priority rooms and operational needs.
- Inspect Rooms and Service Areas: Check guest rooms, corridors, stairways, linen rooms and service areas to ensure required standards are met.
- Release Rooms for Sale: Ensure rooms are cleaned, maintained and made ready within required timeframes.
- Check Priority Rooms: Inspect VIP rooms, special-request rooms and priority arrivals.
- Coordinate Room Status: Liaise with Front Office regarding early arrivals, late departures, room readiness and status updates.
- Report Maintenance Defects: Identify defects and follow up to ensure issues are resolved promptly.
- Monitor Stock and Equipment: Check the availability and proper use of linen, towels, guest amenities, cleaning products and equipment.
- Handle Guest Requests: Respond to housekeeping requests and complaints professionally and efficiently.
- Support Team Performance: Train, coach and motivate team members while monitoring attendance, grooming, punctuality, productivity and compliance with hotel procedures.
- Maintain Records: Complete housekeeping records, inspection reports and relevant checklists accurately.
- Promote Safe Working Practices: Ensure chemicals, equipment and cleaning materials are used safely and correctly.
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous experience in hotel housekeeping, preferably in a supervisory or senior housekeeping role.
- Good knowledge of hotel room-cleaning and housekeeping standards.
- Experience supervising staff and allocating work.
- Good understanding of health, safety, hygiene and cleaning procedures.
- Strong leadership and team-management skills.
- Excellent attention to detail.
- Good communication and interpersonal skills.
- Ability to organise and prioritise workload effectively.
- Strong problem-solving skills.
- Professional, reliable and guest-focused approach.
- Ability to work under pressure in a fast-paced hotel environment.
- Flexible approach to shifts, including weekends, public holidays, early mornings and evenings where required.
DESIRABLE
- Experience using housekeeping or hotel management systems.
- Additional languages.
- Hospitality or housekeeping qualification.
Hotel Floor Housekeeping Supervisor (AWDO-P15018) in London) employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Floor Housekeeping Supervisor (AWDO-P15018) in London)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AWD Online. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AWD Online
Don't be shy about reaching out to AWD Online directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Floor Housekeeping Supervisor (AWDO-P15018) in London)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AWD Online and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AWD Online
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
