At a Glance
- Tasks: Provide 1st-line IT support and troubleshoot tech issues for clients.
- Company: Join a supportive tech consultancy with a collaborative culture.
- Benefits: Competitive salary, private healthcare, gym discounts, and career progression.
- Other info: Enjoy a hybrid work model and regular fun social events!
- Why this job: Kickstart your tech career while making a real impact in a dynamic environment.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 28000 - 34000 £ per year.
First Line Support Engineer / IT Service Desk Technician
We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients.
As a First Line Support Engineer / IT Service Desk Technician you will provide 1st‑line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience.
Working within a collaborative service desk environment, the role involves troubleshooting issues, managing user accounts, supporting Azure AD and Active Directory administration, and contributing to ongoing service improvements and knowledge sharing.
Location
Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home.
Job Type & Hours
Full‑Time, Permanent. 35 hours per week, Monday to Friday.
Salary
£28,000 - £34,000 per annum DOE + Benefits.
- Primary Responsibilities
- Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents.
- Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and mac OS.
- Manage password resets, account updates and multi‑factor authentication via Active Directory and Azure AD.
- Install, configure and maintain hardware, applications and business systems.
- Maintain accurate records within ticketing systems and contribute to knowledge base articles.
- Provide clear, jargon‑free communication and timely updates to end users.
- Identify recurring issues and support service improvement and process optimisation initiatives.
- Engage in Microsoft certification training including Azure, Intune and Modern Desktop.
- Candidate Requirements: Essential
- Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment.
- Experience with troubleshooting Windows, mac OS, desktop and mobile device issues.
- Strong customer service and communication skills with the ability to explain technical information clearly.
- Experience with Active Directory, Azure AD or user account administration.
- A proactive approach with excellent problem‑solving and organisational skills.
- Ability to prioritise workloads and work effectively under pressure.
- A genuine interest in technology, cloud computing and continuous learning.
- Strong team‑working skills and a professional work ethic.
- Candidate Requirements: Desirable
- Previous experience within a managed services provider (MSP) environment.
- ITIL Foundation knowledge or certification.
- Microsoft certifications such as AZ‑900, MS‑900 or SC‑900.
- Experience with Microsoft Intune, Azure platforms or endpoint management tools.
Benefits
- Learning and development opportunities including Microsoft certifications and internal and external training.
- Career progression opportunities.
- 21 days holiday increasing after 3 years of service plus public holidays and birthday off.
- Private healthcare after % off gym membership.
- Great pension scheme from day one.
- Cycle to work scheme.
- Eyecare vouchers.
- Central location, next to a famous food market.
- A friendly, inclusive, sustainable work environment.
- Regular social events (tech‑infused mini‑golf and darts, pool, and more!).
- Electric car scheme after 2 years of service.
- Recruitment referral scheme.
- #J-18808-Ljbffr
First Line Support Engineer / IT Service Desk Technician (AWDO-P14933) in London) employer: AWD Online
Join a dynamic and supportive team as a Finance Analyst, where your skills in financial modelling and analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, all while being located in a vibrant area that offers a great work-life balance. With competitive benefits and a commitment to innovation, we are dedicated to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Engineer / IT Service Desk Technician (AWDO-P14933) in London)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AWD Online values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AWD Online might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AWD Online!
✨Direct Apply to AWD Online
Let's not forget to apply directly through the AWD Online website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace First Line Support Engineer / IT Service Desk Technician (AWDO-P14933) in London)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AWD Online.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AWD Online. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AWD Online
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
