At a Glance
- Tasks: Provide 1st-line IT support and troubleshoot tech issues in a collaborative environment.
- Company: Join a growing technology consultancy with a supportive culture.
- Benefits: Competitive salary, career progression, private healthcare, and fun social events.
- Other info: Enjoy a hybrid work model and continuous learning opportunities.
- Why this job: Make a real impact while developing your tech skills and customer service expertise.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 28000 - 34000 € per year.
A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You’ll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer‑focused technical support in a collaborative environment.
Salary: £28,000 - £34,000 per annum DOE + Benefits
Location: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home
Job Type: Full‑Time, Permanent
Working Hours: 35 hours per week, Monday to Friday
Fantastic Career Progression Opportunities
Job Overview: We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients. As a First Line Support Engineer / IT Service Desk Technician you will provide 1st‑line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience. Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing. This is an excellent opportunity for someone passionate about technology, cloud computing, customer service and continuous professional development within a fast‑paced managed services environment.
Duties:
- 1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidents.
- Technical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOS.
- User Account Administration: Manage password resets, account updates and multi‑factor authentication via Active Directory and Azure AD.
- Hardware and Software Setup: Install, configure and maintain hardware, applications and business systems.
- Service Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articles.
- Customer Service Delivery: Provide clear, jargon‑free communication and timely updates to end users.
- Continuous Improvement: Identify recurring issues and support service improvement and process optimisation initiatives.
- Professional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop.
Candidate Requirements:
Essential:
- Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environment.
- Experience with troubleshooting Windows, macOS, desktop and mobile device issues.
- Strong customer service and communication skills with the ability to explain technical information clearly.
- Experience with Active Directory, Azure AD or user account administration.
- A proactive approach with excellent problem‑solving and organisational skills.
- Ability to prioritise workloads and work effectively under pressure.
- A genuine interest in technology, cloud computing and continuous learning.
- Strong team‑working skills and a professional work ethic.
Desirable:
- Previous experience within a managed services provider (MSP) environment.
- ITIL Foundation knowledge or certification.
- Microsoft certifications such as AZ‑900, MS‑900 or SC‑900.
- Experience with Microsoft Intune, Azure platforms or endpoint management tools.
Benefits:
- Learning and development opportunities including Microsoft certifications and internal and external training.
- Career progression opportunities.
- 21 days holiday increasing after 3 years of service plus public holidays and Birthday off.
- Private healthcare after probation.
- 40% off gym membership.
- Great pension scheme from day one.
- Cycle to work scheme.
- Eyecare vouchers.
- Central location, next to a famous food market.
- A friendly, inclusive, sustainable work environment.
- Regular social events (tech‑infused minigolf and darts, pool, and more!).
- Electric car scheme after 2 years of service.
- Recruitment referral scheme.
First Line Support Engineer / IT Service Desk Technician in London employer: AWD Online
Join a dynamic technology consultancy in the heart of London, where you will thrive in a collaborative environment that prioritises professional growth and customer satisfaction. With excellent benefits including ongoing training for Microsoft certifications, a supportive work culture, and opportunities for career progression, this role as a First Line Support Engineer offers a rewarding path for those passionate about IT and cloud technologies. Enjoy a hybrid working model, competitive salary, and a vibrant office atmosphere near a famous food market, making it an ideal place to develop your skills while enjoying a balanced lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Engineer / IT Service Desk Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in IT support or at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss your experience with cloud technologies and customer service. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your passion for tech! During interviews, share your enthusiasm for continuous learning and any relevant certifications you've pursued. This will demonstrate your commitment to professional development and make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace First Line Support Engineer / IT Service Desk Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and service desk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any specific experiences that relate to the role.
Show Off Your Technical Skills:We love tech-savvy candidates! Make sure to include any relevant certifications or experience with tools like Active Directory, Azure AD, or Microsoft systems. This will help us see that you’re ready to hit the ground running in our collaborative environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at AWD Online
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of troubleshooting Windows, macOS, and mobile devices. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical prowess and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer support, prepare examples of how you've communicated technical information clearly to non-technical users. Think about times when you turned a frustrated client into a satisfied one through your communication.
✨Familiarise Yourself with Active Directory and Azure AD
As user account administration is key for this position, be prepared to talk about your experience with Active Directory and Azure AD. If you have any specific examples of managing accounts or troubleshooting related issues, make sure to highlight those.
✨Emphasise Continuous Learning
This role values professional development, so express your enthusiasm for learning new technologies and obtaining certifications. Mention any relevant courses or certifications you’re pursuing, like Microsoft Azure or ITIL, to demonstrate your commitment to growth.
