At a Glance
- Tasks: Provide exceptional customer support and handle enquiries in a busy retail environment.
- Company: Join a well-established online retail team in Scarborough.
- Benefits: Enjoy free parking, staff discounts, casual dress code, and 28 days holiday.
- Other info: Full-time role with opportunities for growth in a supportive team.
- Why this job: Make a real difference by helping customers and enhancing their shopping experience.
- Qualifications: Strong communication skills, attention to detail, and computer literacy required.
The predicted salary is between 12.8 - 12.8 £ per hour.
A fantastic opportunity for a customer-focused Customer Service Advisor with excellent communication skills, computer literacy, Excel knowledge and a passion for delivering exceptional support.
We have a fantastic new job opportunity for a Customer Service Advisor to join a busy customer service and returns team within an established online retail environment. As a Customer Service Advisor you will handle calls and enquiries, provide excellent customer support, process orders and payments, and help customers with returns, exchanges, delivery updates and product sizing information. The role requires strong communication skills, attention to detail, computer literacy and the ability to multi-task while maintaining a professional telephone manner. This Customer Service Advisor role is ideal for someone who enjoys working as part of a team, can work independently when required and takes pride in achieving the best outcome for customers.
DUTIES
- Customer Enquiries: Respond to all calls and enquiries in line with department standards and expectations
- Customer Support: Provide exceptional support to achieve the best outcome for customers using internal bespoke systems
- Order Processing: Create customer orders and process payments accurately
- Returns And Exchanges: Work through customer returns and exchanges in a timely and professional manner
- Parcel Tracking: Track parcels and liaise with couriers to follow up on delivery progress
- Product Information: Accurately measure garments to provide sizing information to customers
- Customer Experience: Maintain a high standard of in-house service across various customer service functions
- Team Support: Work effectively as part of the team while also managing tasks independently
CANDIDATE REQUIREMENTS
- Customer Service Focus: Passionate about delivering exceptional customer service
- Attention to Detail: Able to demonstrate a high level of detail consciousness
- Communication Skills: Excellent telephone manner with confident and professional engagement
- Customer Needs: Able to successfully meet the needs of customers
- Multi-Tasking: Able to manage multiple tasks efficiently during busy periods
- Teamwork: Able to work as part of a team and independently
- Computer Literacy: Confident using computers with proficiency in Excel
- Flexibility: Able to work on a rota basis with some flexibility
BENEFITS
- Free onsite parking
- Staff discount
- Store discount
- Casual dress code
- 28 days holiday, including
Customer Service Advisor in London employer: AWD Online
Join a dynamic and supportive team as a Finance Analyst, where your skills in financial modelling and analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, all while being located in a vibrant area that offers a great work-life balance. With competitive benefits and a commitment to innovation, we are dedicated to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AWD Online. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AWD Online before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AWD Online:Your cover letter is your chance to shine! Tell us why you want to work at AWD Online specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AWD Online!
How to prepare for a job interview at AWD Online
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
