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- Tasks: Engage with communities and promote energy efficiency initiatives while building partnerships.
- Company: Join a supportive team focused on sustainability and community impact.
- Benefits: Enjoy flexible working, 35 days leave, and a paid day off for your birthday.
- Why this job: Make a real difference in your community while gaining valuable skills and qualifications.
- Qualifications: Strong customer service skills and a passion for sustainability are essential.
- Other info: Full training provided, including accredited courses and opportunities for career growth.
The predicted salary is between 22600 - 28600 £ per year.
This is an exciting opportunity for a Community Partnership Officer to support customer engagement, partnership working and community outreach programmes focused on energy efficiency, sustainability and fuel poverty.
Comprehensive training will be provided, including a City & Guilds Energy Awareness course and an SQA-accredited qualification over 6–9 weeks. Training takes place Monday to Friday, 9:00 AM to 5:00 PM. Additional training will be offered based on role requirements.
SALARY: £26,260 per annum + Benefits
LOCATION: This hybrid position allows for flexible working from home or from the offices in Dundee or Aberdeen, with occasional office attendance. Applicants must reside in, or very near to, one of the six service areas (Moray, Aberdeenshire, Aberdeen City, Angus, Dundee City, and Perth and Kinross)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, worked over 5 days out of 7
We have a fantastic new job opportunity for a Community Partnership Officer to join a supportive team delivering customer-focused energy efficiency and fuel poverty services across the region. As a Community Partnership Officer, you will work closely with community groups, partner organisations and stakeholders, providing clear information, promoting services and supporting referrals through digital systems and partnership activity. The Community Partnership Officer role offers a hybrid working arrangement, combining home working with office attendance in Dundee or Aberdeen and travel across service areas to attend meetings, training and events. This position suits someone with strong customer service skills, confidence communicating with a wide range of people and an interest in community impact, sustainability and partnership working.
Duties
- Customer and Partner Engagement: Providing clear, professional information to customers, community groups and partner organisations
- Partnership Development: Building and maintaining positive working relationships with external partners and stakeholders
- Service Promotion: Promoting national fuel poverty and energy efficiency programmes to public bodies and community organisations
- Training Delivery: Delivering training sessions, presentations and events both online and face-to-face
- Outreach Activity: Attending meetings and events to raise awareness of services and partnership opportunities
- Referral Support: Encouraging and supporting referrals through digital referral tools and systems
- Reporting and Administration: Maintaining accurate records and updating CRM systems in a timely manner
Candidate Requirements
- A background in customer service with strong communication and interpersonal skills
- Previous experience in a community-facing, advisory or stakeholder engagement role
- Confidence working independently in a hybrid or remote environment
- Experience using digital systems, online platforms and CRM tools
- A willingness to learn about fuel poverty, sustainability and energy efficiency services
- A full UK driving licence and ability to travel across the service area
Benefits
- Competitive salary
- Flexible working arrangements
- 35 days annual leave including public holidays
- Paid day off for your birthday
- Pension scheme
- Paid volunteering time
- Employee Assistance Programme
- Generous sick pay scheme
- Staff events and wellbeing initiatives
APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Community Partnership Officer / Full Training Provided in London employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Partnership Officer / Full Training Provided in London
✨Tip Number 1
Get to know the company and its mission! Before your interview, do a bit of research on their community outreach programmes and sustainability efforts. This will help you connect your passion for energy efficiency with their goals.
✨Tip Number 2
Practice your communication skills! As a Community Partnership Officer, you'll be engaging with various stakeholders. Try role-playing with a friend or family member to boost your confidence in delivering clear information.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've successfully engaged with customers or partners. This will demonstrate your ability to build relationships, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Community Partnership Officer / Full Training Provided in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and community engagement. We want to see how your skills align with the role of Community Partnership Officer, so don’t hold back!
Show Your Passion: Let us know why you’re excited about working in energy efficiency and sustainability. A genuine interest in these areas can really make your application stand out, so share your thoughts and experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points shine through. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at AWD online
✨Know Your Community
Before the interview, do some research on the local community and its needs regarding energy efficiency and sustainability. Understanding the specific challenges faced by the areas you’ll be working in will show your genuine interest and commitment to the role.
✨Showcase Your Communication Skills
As a Community Partnership Officer, strong communication is key. Prepare examples of how you've effectively engaged with customers or stakeholders in the past. Be ready to demonstrate your ability to convey complex information clearly and professionally.
✨Highlight Your Customer Service Experience
Make sure to discuss your background in customer service. Share specific instances where you’ve gone above and beyond to assist customers or resolve issues, as this will resonate well with the interviewers looking for someone who can provide excellent support.
✨Be Ready to Discuss Digital Tools
Since the role involves using digital systems and CRM tools, brush up on your experience with these technologies. Be prepared to talk about any relevant software you’ve used and how you’ve leveraged it to improve customer engagement or streamline processes.