At a Glance
- Tasks: Assist customers with insurance queries and provide support throughout their journey.
- Company: Established insurance company with a focus on customer service.
- Benefits: Fully remote role, supportive team, and opportunities for growth.
- Other info: Flexible working environment with all training provided.
- Why this job: Join a friendly team and make a real difference in customers' lives.
- Qualifications: Experience in customer service or phone-based sales is essential.
The predicted salary is between 25000 - 25000 £ per year.
Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail is required for a well-established insurance company.
SALARY: £25,000 per annum
LOCATION: Remote / Working from Home - candidates MUST be UK based
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales Support Agent you will be professional, people-focused and will join a fully remote team. This is a phone-based role, speaking directly with:
- New prospects: Helping them understand the products and find the right insurance cover for their needs
- Existing customers: Assisting with queries about policies, helping with changes, and supporting them through claims or renewals
As the Customer Service Adviser / Sales Support Agent you will be the voice of the company — empathetic, clear, and solution-oriented. You will be given the tools and training you need, but will need to be someone who learns fast, takes initiative, and thrives in a flexible environment.
DUTIES
Your duties as a Customer Service Adviser / Sales Support Agent will include:
- Answer inbound calls and respond to customer queries with clarity and professionalism
- Make outbound calls to guide new prospects to assist them in finding the right insurance cover based on their business needs
- Assist existing customers with policy queries, changes, and mid-term adjustments
- Provide friendly and accurate support throughout the customer journey — from quote to renewal
- Work independently and take ownership of your workload
CANDIDATE REQUIREMENTS
- Fluent in English
- Excellent phone manner with strong verbal communication skills
- Previous experience in customer service or phone-based sales (essential)
- A fast learner, confident using web-based systems
- Comfortable working independently in a 100% remote role
- Strong organisational skills and attention to detail
- Experience in the insurance industry (preferred but not essential)
BENEFITS
- Fully remote position with all training provided
- Opportunity to grow in a supportive, customer-first company
- No rigid scripts. Just real conversations and support
- A small friendly team of colleagues that works collaboratively
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Remote Customer Service Adviser / Sales Support Agent in Livingston employer: AWD Online
Join a well-established insurance company that prioritises a supportive and collaborative work culture, offering fully remote positions for UK-based candidates. As a Customer Service Adviser / Sales Support Agent, you will benefit from comprehensive training, opportunities for personal growth, and the chance to engage in meaningful conversations with customers, all while working independently within a friendly team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Adviser / Sales Support Agent in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AWD Online. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AWD Online before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Service Adviser / Sales Support Agent in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AWD Online:Your cover letter is your chance to shine! Tell us why you want to work at AWD Online specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AWD Online!
How to prepare for a job interview at AWD Online
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
