Customer Service Coordinator in Knutsford

A fantastic opportunity for a Customer Service Coordinator with customer service, order processing, administration, Excel and communication skills to support customers and internal teams.

Salary: £26,521 per annum

Location: Mobberley, Cheshire, North West England (WA16)

Job Type: Full-Time, Permanent

Working Hours: Monday to Friday, 37.5 Hours per Week (Flexi Hours - build and take time away from work)

Why Apply? This is a great opportunity for someone who enjoys being at the heart of customer activity, thrives on organisation, and takes pride in delivering a smooth, professional service. As a Customer Service Coordinator, you'll act as the key link between customers and internal teams, managing orders from initial enquiry through to delivery and invoicing. You'll be speaking with customers regularly by phone and online answering queries, resolving issues and ensuring they feel supported at every stage.

Day to day, this means processing orders, coordinating with the warehouse and supply chain, checking product availability, managing invoicing and payments, and keeping customers updated on progress. It's a varied role where attention to detail, strong communication skills and the ability to juggle multiple tasks are essential. Working as the Customer Service Coordinator, you'll be someone who enjoys problem-solving, spotting issues early and taking ownership to resolve them, whether that's handling order queries, managing credit limits or escalating concerns where needed.

As the Customer Service Coordinator, you'll join a company where the environment is fast-paced and collaborative, with regular interaction across departments such as sales, warehouse and labs, as well as direct customer contact. You'll spend much of your time working at a computer and on calls, balancing administrative accuracy with customer responsiveness. This role will suit someone who is proactive, well-organised and comfortable adapting to changing priorities, who values teamwork but is equally confident working independently to deliver results.

Candidate Requirements:

• Strong organisation and prioritisation skills: Able to manage multiple orders and deadlines without things slipping through the net
• Competent IT skills with an emphasis on Excel knowledge (Microsoft Office and systems): Able to pick up systems quickly and manage order processing efficiently, comfortable using spreadsheets to manage data and support reporting
• Customer-focused mindset: Naturally responsive, professional and committed to delivering a positive customer experience
• Excellent attention to detail: Ensuring accuracy across orders, documentation and compliance-related tasks
• Confident communication skills: Comfortable speaking with customers and working cross-functionally with internal teams
• GCSEs (or equivalent) in English and Maths: To confidently manage written communication and numerical tasks like invoicing and payments

Benefits:

• Salary at £26,521 that can rise annually
• 27 days annual leave plus bank holidays
• Additional day off to attend the company's annual Fun Day
• Build up flexi hours and take an extra day off each month
• Buy up to a week of annual leave
• Death in service benefit (4x your annual salary)
• Discounts on the full product range
• Parking on secure site car park

How to Apply: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.