At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware and software issues.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Enjoy 27 days annual leave, discounts, and professional development opportunities.
- Other info: Flexible working hours and a collaborative atmosphere await you.
- Why this job: Make a real impact by enhancing user experience and improving IT systems.
- Qualifications: Customer-focused mindset with strong communication and problem-solving skills.
The predicted salary is between 29076 - 29076 £ per year.
IT Support Technician A hands-on IT support role providing end-user technical support, Microsoft 365 assistance, hardware troubleshooting and service-focused help across a busy site.
If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Service Desk Analyst, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer, IT Helpdesk Analyst SALARY: £29,076 per annum + Benefits LOCATION: Mobberley, Cheshire, North West England (WA16) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 37.5 hours per week WHY APPLY?
This is a great opportunity for someone who is a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support.
As the IT Support Technician you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business.
In this role, as the IT Support Technician you’ll help drive efficiency, productivity and user satisfaction by delivering top-tier technical support and help identify and implement opportunities to improve the IT infrastructure.
You will be actively encouraged to learn new skills as part of ongoing professional development.
As the IT Support Technician you will work across the site in different buildings and environments, ensuring end-user issues are resolved swiftly and identifying areas for improvements.
The company are investing more in their IT systems to provide more modern systems for the different areas of the business who use IT in unique ways.
Working as the IT Support Technician you’ll be the first point of contact for IT support queries; in person, over the phone, or via email to help troubleshoot and resolve hardware issues with desktops, laptops, printers, and mobile devices.
The company want to help their people use technology more efficiently, so you’ll provide day-to-day support for Microsoft 365 (Outlook, Word, Excel, Teams, Share Point, One Drive, etc.).
APPLY TODAY Ready to make your next career move?
Apply Now for our Recruitment Team to review.
DUTIES Your duties as the IT Support Technician include
- End-User
Support: Provide day-to-day technical support to colleagues across the site, responding to queries in person, over the phone and by email
- Hardware
Troubleshooting: Diagnose and resolve issues with desktops, laptops, printers, mobile devices and other user equipment
- Microsoft 365 Support: Support users with Outlook, Word, Excel, Teams, Share Point, One Drive and other Microsoft 365 tools
- Issue
Resolution: Listen carefully, ask focused questions and use logical troubleshooting to resolve a wide range of hardware and software problems
- IT Improvements: Help identify and implement opportunities to improve IT infrastructure, efficiency, productivity and user satisfaction
- User
Guidance: Encourage good digital habits and help colleagues use technology more effectively across different departments
- Team
Collaboration: Work with the wider IT and business teams to improve systems, user experience and service delivery CANDIDATE REQUIREMENTS
- A customer-first mindset with the ability to deliver excellent service to internal users
- Strong communication skills with the ability to explain technical issues clearly and patiently to non-technical users
- Good organisation skills with the confidence to prioritise, triage requests and remain calm under pressure
- Logical thinking with the ability to maintain and troubleshoot a wide variety of hardware and software issues
- Strong diagnostic, problem-solving and attention to detail skills
- Ability to listen carefully, ask focused questions and quickly understand user problems
- Commercial awareness with the ability to understand individual and department requirements
- Collaborative approach with the ability to build positive relationships across departments
- Ability to work independently, manage personal workload and adopt a flexible approach BENEFITS
- 27 days annual leave plus bank holidays
- Additional day off to attend the annual Fun Day
- The ability to purchase additional annual leave
- Death in service benefit (4x your annual salary)
- Discounts on the full product range
- Parking on a secure site car park HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration.
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14914 Full-Time, Permanent IT Jobs, Careers and Vacancies.
Find a new job and work in Mobberley, Cheshire, North West England.
Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis.
AWD online operates as an employment agency. awd online | http://www. awdo. co. uk AWD-IN-SPJ
IT Support Technician (AWDO-P14914) employer: AWD Online
Join a dynamic and supportive team as a Finance Analyst, where your skills in financial modelling and analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, all while being located in a vibrant area that offers a great work-life balance. With competitive benefits and a commitment to innovation, we are dedicated to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (AWDO-P14914)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AWD Online values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AWD Online might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AWD Online!
✨Direct Apply to AWD Online
Let's not forget to apply directly through the AWD Online website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician (AWDO-P14914)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AWD Online.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AWD Online. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AWD Online
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
