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- Tasks: Provide 2nd line IT support, troubleshooting, and project management for clients in London.
- Company: Join a well-established IT company based in central London, just minutes from Holborn Station.
- Benefits: Enjoy a competitive salary up to £35,000 plus benefits, with opportunities for career growth.
- Why this job: Work in a dynamic environment with diverse projects and the chance to enhance your technical skills.
- Qualifications: Previous experience in IT support, MCSE or equivalent qualification, and excellent communication skills required.
- Other info: This is a full-time, office-based role with site visits around London.
The predicted salary is between 28000 - 42000 £ per year.
We have a fantastic new job opportunity for a Second Line IT Support Engineer / Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware / software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc.
Working as the Second Line IT Support Engineer / Technical Service Desk Technician your time will be split by providing remote helpdesk support, project work and onsite support for clients in London. As the Second Line IT Support Engineer / Technical Service Desk Technician you will also have the opportunity to get involved with on-site problem solving, IMAC (installations, moves and changes) and project management (after training if required), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from IT Network Installation Projects, Firewall Installs, Software and Hardware Upgrades and PC Installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc. As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL.
IDEAL CANDIDATE REQUIREMENTS
- Must have previous commercial experience within a remote IT Help Desk and Deskside Support environment
- Solid experience solving / troubleshooting desktop and server problems
- MCSE or equivalent qualification
- Excellent customer facing and customer service skills
- Excellent written and verbal communication skills
- Pleasant and helpful telephone manner
- Consultative background, in particular working within a managed service environment would be highly desirable
A wide range of skills make up the Company’s offering, with the main ones are listed below:
- Microsoft operating systems (desktop and server)
- Microsoft Exchange
- Microsoft SQL Server
- Symantec Backup Exec
- Symantec Anti-virus
- Veeam Backup
- ADSL, routers
- Dell SonicWALL Firewall/VPN/UTM/SSL-VPN
- Wireless networking
- Desktop applications
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
IT Support Engineer / Service Desk Technician / Second Line employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer / Service Desk Technician / Second Line
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft operating systems, Dell SonicWALL, and networking concepts. Being able to discuss these in detail during an interview will show your technical competence and enthusiasm for the role.
✨Tip Number 2
Prepare examples of past experiences where you successfully resolved IT issues, particularly in a second line support capacity. Highlight your troubleshooting skills and customer service approach, as these are key attributes the employer is looking for.
✨Tip Number 3
Research the company’s culture and values to align your responses during the interview. Understanding their approach to managed services and client relationships can help you demonstrate that you’re a good fit for their team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the work environment and expectations, which can be invaluable during your interview.
We think you need these skills to ace IT Support Engineer / Service Desk Technician / Second Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly focusing on your troubleshooting skills and familiarity with hardware, software, and networking. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to communicate effectively. Mention specific examples of how you've successfully resolved technical issues in the past, as this will demonstrate your problem-solving capabilities.
Highlight Relevant Qualifications: If you have any certifications like MCSE or equivalent qualifications, make sure to prominently display them in your application. This can set you apart from other candidates and show your commitment to professional development.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at AWD online
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, software, and networking. Highlight specific examples of troubleshooting you've done in the past, especially with routers, firewalls, and LAN/WAN setups.
✨Demonstrate Customer Service Excellence
Since this role involves a lot of customer interaction, be ready to share instances where you provided exceptional customer service. Emphasise your communication skills and how you handle difficult situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to IT support, such as resolving a network outage or dealing with a frustrated client.
✨Research the Company and Its Services
Familiarise yourself with the company’s offerings and the technologies they use. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
