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- Tasks: Provide first line IT support and manage equipment bookings at the Genius Bar.
- Company: Join a well-established Trust in Hedge End, Southampton, dedicated to supporting students and staff.
- Benefits: Enjoy a competitive salary, pension scheme, cycle-to-work scheme, and leisure centre membership.
- Why this job: Gain hands-on IT experience in a supportive school environment while helping others with tech issues.
- Qualifications: Basic IT knowledge, excellent communication skills, and a passion for customer service are essential.
- Other info: Part-time role during term time, perfect for students looking to balance work and studies.
The predicted salary is between 20000 - 28000 £ per year.
IT Assistant / Junior IT Technician with good basic IT knowledge, excellent communication and customer service skills, who is motivated and enthusiastic is required to support the IT Genius Bar at a well-established Trust based in Hedge End, Southampton, Hampshire.
SALARY: £24,027 per annum FTE / Actual Annual Salary £16,708 per annum + Benefits
LOCATION: Hedge End, Southampton, Hampshire (SO30)
JOB TYPE: Part-Time, Permanent
WORKING HOURS: 30 hours per week, Monday to Friday 9:30am to 4:00pm, term time only (39 weeks)
JOB OVERVIEW
Do you thrive on solving problems and helping others with technology? Are you looking for a rewarding role within a supportive and innovative school environment? We have a fantastic new job opportunity for an IT Assistant / Junior IT Technician with good basic IT knowledge, excellent communication and customer service skills, who is motivated and enthusiastic.
Working as the IT Assistant / Junior IT Technician you will be the first point of contact for staff and students over the counter and on the phone, providing essential First Line IT Support and managing the equipment booking ticket system. This is a basic First Line IT Support Assistant position where you will perform basic tasks such as changing passwords and logging tickets. More complicated jobs coming into the Genius Bar will be passed to the IT Technicians via the Helpdesk.
As the IT Assistant / Junior IT Technician you will gain hands-on experience in a dynamic environment that utilises both Windows and Mac operating systems, supports personal devices, and maintains its own comprehensive IT infrastructure.
DUTIES
- Providing friendly and efficient First Line IT support, in person and over the phone, to staff and students, working from the Genius Bar
- Operating and managing the school's IT equipment booking ticket system
- Responding to queries and resolving basic IT issues, such as password resets
- Accurately logging support requests using the ticket system and escalating complex issues to the IT Technicians
- Creating tickets in the IT Helpdesk for the IT Technicians to process
- Monitor stock levels on Genius Bar and relay this information to the Senior IT Technician
- Issue booked equipment out to pupils and staff
- Complete daily/weekly audits on equipment and stock
- Report any equipment defects to the Senior IT Technician
- Contributing to a smooth and effective IT experience for the entire school community
- Updating school social media accounts/posts
CANDIDATE REQUIREMENTS
- Good basic IT knowledge
- Excellent communication skills both written and verbal
- Excellent customer service skills
- Motivated & enthusiastic individual with a passion for helping others
BENEFITS
- Invest in Your Future: Enrolment in one of the UK’s largest public sector pension schemes
- Smart Commuting: Tax-efficient Cycle-to-Work scheme
- Tech Savvy Savings: Tax-efficient IT Leasing scheme
- A Welcoming Team: Friendly and sociable colleagues
- Fantastic Facilities: Staff membership rates at the modern on-site Leisure Centre
- Convenient Location: Good transport links and free on-site car parking
The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. They will ensure that all recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
We reserve the right to close any of our vacancies early. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant / Junior IT Technician
✨Tip Number 1
Familiarise yourself with common IT issues that students and staff might face, such as password resets and basic troubleshooting. This will help you respond confidently and efficiently during the interview.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. Being able to convey information clearly is crucial for a role that involves customer service.
✨Tip Number 3
Research the school’s IT infrastructure and any specific technologies they use. Showing that you’ve done your homework can impress the hiring team and demonstrate your genuine interest in the position.
✨Tip Number 4
Prepare examples of past experiences where you provided excellent customer service or solved problems effectively. Relating these experiences to the job description can make you stand out as a candidate.
We think you need these skills to ace IT Assistant / Junior IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your basic IT knowledge and any relevant experience in customer service. Emphasise skills that align with the job description, such as communication and problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your motivation to help others with technology. Mention specific examples of how you've provided support in the past or solved IT-related issues.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and customer service experience. Use bullet points to make these stand out, as they are crucial for the IT Assistant role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is important for this position.
How to prepare for a job interview at AWD online
✨Show Your IT Knowledge
Make sure to brush up on your basic IT skills before the interview. Be prepared to discuss common IT issues, such as password resets and equipment management, as these are key responsibilities of the role.
✨Demonstrate Communication Skills
Since this position involves interacting with staff and students, practice clear and friendly communication. Think of examples where you've successfully helped someone with a tech issue or provided excellent customer service.
✨Express Your Enthusiasm
Let your passion for technology and helping others shine through during the interview. Share why you’re excited about the opportunity to work in a school environment and how you can contribute positively to the IT team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations.
