Job Description
Quality Assurance OfficerAre you an experienced Criminal Justice practitioner with strong analytical skills, excellent attention to detail and a passion for improving service quality and outcomes?
If youve also worked in the following roles, wed also like to hear from you: Professional Standards Officer, Quality Officer, Compliance Officer, Quality Improvement Officer, QA Officer, Case Auditor, Service Quality Officer, Standards Officer, Audit Officer, Criminal Justice OfficerSALARY: £35,000 FTE / Actual Annual Salary of £21,284 per annum + BenefitsLOCATION: Remote Working - with limited travel to meetings and project sites, including Kent, Surrey, Sussex, Bristol and NewcastleJOB TYPE: Part-Time, PermanentWORKING HOURS: 22.5 hours per week, over 3 daysJOB OVERVIEWThis is an exciting opportunity for a Quality Assurance Officer to use Criminal Justice practice experience, professional judgement and a curious, analytical mindset to support high-quality service delivery.
As the Quality Assurance Officer you will provide quality assurance oversight across internal and commissioned services, analysing data, completing case audits and dip sampling, identifying trends and highlighting examples of good practice.
The Quality Assurance Officer will also support continuous improvement activity, contribute to practice workshops and training, and undertake complaints and investigations where allocated, ensuring matters are handled fairly, impartially and in line with policies and procedures. DUTIESYour duties as the Quality Assurance Officer include: Complete Case Audits: Carry out quality assurance activity, predominantly through case audits and dip samplingAnalyse
Quality Data: Review quality assurance outcomes, identifying trends, excellent practice and areas for improvementSupport
QA Reporting: Help collate and analyse data for monthly Spotlight updates and quarterly Quality Assurance ReportsProvide Service Oversight: Support quality assurance activity across internal and commissioned servicesContribute to Improvement Plans: Attend quarterly Quality Improvement Plan meetings and support actions that strengthen practiceUndertake
Investigations: Handle complaints and investigations where allocated, ensuring fair, impartial and timely outcomesPrepare Reports and Letters: Produce clear, accurate and authoritative investigation outcome letters and reportsAdvise
Colleagues: Provide advice and guidance to colleagues and managers on quality assurance and professional standardsSupport
Policy Development: Assist with the development, review and implementation of relevant policies and Quality Assurance FrameworksMonitor Best Practice: Keep up to date with legislation, regulation and best practice relevant to the Criminal Justice sectorSupport
Training Activity: Deliver or support training, workshops and awareness sessions relating to quality assurance and professional standardsBuild
Partner Relationships: Develop positive working relationships with colleagues, commissioners and external partnersCANDIDATE REQUIREMENTSESSENTIAL5 GCSEs at Grade C or above, or equivalent, including EnglishPrevious practitioner experience combined with quality assurance and/or professional standards experienceExperience handling complaints and conducting investigationsAbility to deal with sensitive and confidential matters with discretion, integrity and professionalismProven analytical and report-writing skills, with the ability to interpret information and communicate findings clearlyCompetent IT skills, particularly Microsoft Word, Excel and MS FormsExcellent time management, planning and organisational skillsExcellent and authoritative written and verbal communication skillsStrong interpersonal and relationship-building skillsExperience developing constructive working relationships and working towards agreed outcomesAbility to work effectively from home in a structured, self-motivated and organised mannerDESIRABLEA degree in a relevant subject, or equivalent knowledge gained through professional experience, training or self-directed learningExperience working within the Criminal Justice sectorExperience delivering training, workshops or awareness sessionsExperience managing multiple projects and working to deadlinesAbility to work confidently both independently and as part of a wider teamA proactive approach, with the initiative to identify problems and develop practical solutionsFlexibility and willingness to undertake a varied range of dutiesWillingness to undertake relevant training and continued professional developmentResilience and the ability to work effectively under pressureBENEFITSRemote workingPro rata 27 days annual leave per annum, plus bank holidays, increasing with serviceBirthday day off and option to buy additional annual leave2 paid Volunteer Days each year5% employer pension contribution, matched with 5% employee contributionHealthcare Cash Plan and Life Assurance, 3 x salaryAnnual salary reviewRefer a Friend schemeAccess to Benefit Hub with retail discounts, Cycle to Work scheme and additional voluntary benefitsAPPLY TODAYBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P15107Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Remote. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJTPBN1_UKTJ
Quality Assurance Officer in Islington employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
