At a Glance
- Tasks: Provide top-notch customer support via phone, email, and web chat in Danish.
- Company: Join a dynamic team in a supportive remote working environment.
- Benefits: Competitive salary and flexible working hours from anywhere in the world.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Fluent in Danish and English with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity for a multilingual customer service professional, who is fluent in oral and written Danish and English, with strong communication, administration and organisational skills, and experience using Microsoft Office in a fast-paced, customer-focused environment.
If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Advisor, Contact Centre Agent, Client Services Advisor, Customer Service Representative, Call Centre Agent.
SALARY: Competitive
LOCATION: Remote Working. Candidates can be based anywhere in the World.
JOB TYPE: Full-Time, Permanent
WORKING HOURS: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays).
ESSENTIAL REQUIREMENT: Candidates MUST have fluent Danish and English communication skills (both oral and written). You must also be happy working shifts.
JOB OVERVIEW: We have a fantastic new job opportunity for a Customer Service Advisor to join a busy and supportive team environment. The role requires excellent communication, customer support and problem-solving skills. Working as a Customer Service Advisor you will handle customer enquiries via phone, email and web chat, delivering a high standard of service while maintaining accuracy and professionalism. As a Customer Service Advisor you will resolve customer queries and complaints efficiently, liaising with internal teams and ensuring all interactions are recorded in line with company procedures.
DUTIES: Your duties as the Customer Service Advisor include:
- Customer Support Delivery: Provide excellent service via phone, email and web chat in Danish.
- Query Resolution: Respond to customer enquiries, concerns and requests in a timely and professional manner.
- Complaint Handling: Resolve issues efficiently and courteously, taking appropriate remedial action.
- Problem Solving: Identify root causes, offer solutions and follow up to ensure full resolution.
- Customer Satisfaction: Maintain a strong customer focus and consistently exceed expectations.
- Issue Escalation: Escalate complex or regulatory matters to relevant internal teams.
- Team Collaboration: Liaise with departments such as Payments and Fraud to resolve queries.
- Record Keeping: Accurately update customer records and document interactions.
- Mentoring Support: Provide guidance to junior team members where required.
- Quality Improvement: Contribute ideas to enhance processes and customer experience.
CANDIDATE REQUIREMENTS:
Essential:
- Excellent verbal and written communication skills in Danish and English.
- Strong customer service and communication skills with a professional telephone manner.
- Ability to multitask, prioritise workload and perform under pressure.
- Excellent attention to detail and accuracy in data entry and record keeping.
- Proactive, results-driven approach with strong problem-solving ability.
- Good IT skills including Microsoft Outlook and general MS Office.
- Strong interpersonal skills and ability to work effectively within a team.
- Confidence in handling challenging customer situations.
- Good numeracy and organisational skills.
- Ability to quickly learn and adapt in a fast-changing environment.
Desirable:
- Knowledge of online gaming and betting industry.
- Interest and knowledge of sports and related sectors.
HOW TO APPLY: To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
Customer Service Advisor / Danish Speaker in Islington employer: AWD Online
Join a dynamic and supportive team as a Finance Analyst, where your skills in financial modelling and analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, all while being located in a vibrant area that offers a great work-life balance. With competitive benefits and a commitment to innovation, we are dedicated to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Danish Speaker in Islington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AWD Online. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AWD Online before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor / Danish Speaker in Islington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AWD Online:Your cover letter is your chance to shine! Tell us why you want to work at AWD Online specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AWD Online!
How to prepare for a job interview at AWD Online
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
