At a Glance
- Tasks: Provide expert advice on energy efficiency and support customers through phone and digital channels.
- Company: AWD online, a leader in energy advice with a focus on customer service.
- Benefits: Comprehensive training, accredited qualifications, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a difference by helping customers improve their energy efficiency and combat fuel poverty.
- Qualifications: No prior experience needed; just a passion for helping others and learning.
The predicted salary is between 20250 - 24750 £ per year.
AWD online is seeking a Customer Service Advisor to provide impartial guidance on energy efficiency and fuel poverty.
You’ll work as part of a busy advice team, supporting customers by phone and digital channels and recording details in the CRM.
The role includes tailored advice, referrals to partners and a strong emphasis on quality service.
Comprehensive training will be provided, with a City & Guilds Energy Awareness course and an SQA-accredited qualification over 6–9 weeks.
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Hybrid Energy Advice & Customer Support Advisor employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
