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- Tasks: Support the Recovery Team in managing and recovering Council Tax and business rates.
- Company: Join a dedicated team focused on effective debt recovery.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative atmosphere with potential for career advancement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in debt recovery and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic new job opportunity for a Senior Recovery Officer / Revenues Officer who has knowledge of debt recovery through the Magistrates Court and enforcement proceedings. Working as the Senior Recovery Officer / Revenues Officer you will join the Revenues team with your primary responsibilities being to support the Recovery Team to deliver a high-quality collection, management, and recovery of Council Tax and business rates.
As the Senior Recovery Officer / Revenues Officer you will maximise recovery of Council Tax and Business Rates by utilising the most appropriate method of recovery including earning attachments, charging orders, instructing enforcement agents or through other available means.
ABOUT YOU
- You will be a highly motivated individual who is a team player.
- Able to represent the organisation at Magistrates Court and be able to decide on appropriate enforcement proceedings for accounts that have fallen into arrears.
- A strong, clear communicator who is able to provide information in person, on the telephone or in writing.
- Can make effective decisions under time pressure.
- Has experience in dealing with a wide range of customers.
- Has strong knowledge of debt recovery processes.
DUTIES
- Negotiate payment arrangements with debtors by phone, written correspondence, or face to face, taking into consideration the size and nature of the debt and the debtor’s personal circumstances.
- Undertake Court proceedings in relation to Council Tax and Business Rates including deciding on appropriate enforcement proceedings and representing the organisation at Court when required.
- Liaise with other departments to share information in accordance with the Data Protection Act 2018 and other relevant legislation, to assist in recovering other monies owed to the organisation, and to work in partnership with other internal departments to maximise the overall recovery rate.
- Deal with any issues or queries relating to recovery of Council Tax and Business Rates from debtors, legal representatives or any other persons acting for them by telephone, in person or in writing.
- Supervise Recovery Officers in the team, offering help and support when needed on matters that require more technical skills or knowledge.
- Collaborate with colleagues across the service to provide a holistic service.
CANDIDATE REQUIREMENTS
- Knowledge of debt recovery through the Magistrates Court.
- Knowledge of Council Tax and Business Rates Legislation.
- Excellent telephone technique, and ability to communicate with all taxpayers whatever their circumstances or difficulties.
- Negotiation skill and able to deal with upset or angry customers.
- Strong knowledge of debt recovery processes.
- Ability to explain customer accounts over the telephone, face to face, or in writing, requiring sound arithmetic skills coupled with tact and diplomacy.
- An excellent and knowledgeable team worker capable of multi-tasking and working to deadlines.
- Good IT skills, with ability to use MS Office products and able to construct written responses to customers that are clear and concise.
Senior Recovery Officer / Revenues Officer in Huntingdon employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Recovery Officer / Revenues Officer in Huntingdon
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have a lead on that perfect Senior Recovery Officer role.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you nail down your responses, especially when it comes to discussing your experience with debt recovery and court proceedings. We can help you prepare for those tricky questions.
✨Tip Number 3
Showcase your negotiation skills! Be ready to share examples of how you've successfully negotiated payment arrangements or dealt with difficult customers. This will highlight your ability to handle the pressures of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Recovery Officer / Revenues Officer in Huntingdon
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your knowledge of debt recovery processes and your experience with the Magistrates Court. We want to see how your skills align with what we’re looking for in a Senior Recovery Officer.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experience and how you can contribute to our team. Remember, we appreciate good communication!
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific duties and requirements mentioned in the job description. Show us that you understand the role and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on being part of StudySmarter!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Make sure you brush up on your knowledge of debt recovery processes, especially those related to the Magistrates Court. Familiarise yourself with Council Tax and Business Rates legislation, as well as the various enforcement methods available. This will show that you're not just a candidate, but someone who understands the intricacies of the role.
✨Practice Your Communication Skills
As a Senior Recovery Officer, you'll need to communicate effectively with a range of people, including upset customers. Practise explaining complex information clearly and concisely, both verbally and in writing. Role-playing potential scenarios can help you feel more confident when dealing with difficult conversations during the interview.
✨Show Your Team Spirit
This role requires collaboration with other departments, so be prepared to discuss your experience working in teams. Share examples of how you've supported colleagues or contributed to team success in previous roles. Highlighting your ability to work well with others will demonstrate that you're a great fit for their team-oriented environment.
✨Prepare for Pressure
The job involves making decisions under time pressure, so think of examples from your past where you've successfully navigated high-stress situations. Be ready to discuss how you prioritise tasks and manage your time effectively, as this will reassure them that you can handle the demands of the role.