Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents in a homeless hostel with tailored plans and risk management.
- Company: Join a dedicated team making a difference in the community.
- Benefits: Competitive salary, signing bonus, and comprehensive benefits package.
- Other info: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Experience in supported housing and strong communication skills required.
The predicted salary is between 27752 - 27752 ÂŁ per year.
A rewarding opportunity for an experienced Housing Support Worker to provide structured, person-centred support within a homeless hostel, supporting residents with complex needs through effective support planning, risk management and resettlement pathways.
Salary: ÂŁ27,752 per annum + ÂŁ500 signing on incentive bonus (paid after passing probation) + Benefits
Location: Birkenhead, Wirral, North West England (CH41)
Job type: Full‑time, Permanent
Working hours: 35 hours per week, Monday to Friday, rota basis between 7:30‑3:30 pm and 1:00‑9:00 pm, occasional evening cover
JOB OVERVIEW
You will work exclusively within a hostel environment, delivering structured case management, support planning and risk assessments for residents who may be affected by homelessness, mental health needs, substance misuse and offending histories. The role involves holding a caseload, conducting regular key working sessions, coordinating with external agencies and ensuring safeguarding and resident safety remain central to all practice. This is an ideal opportunity for a Housing Support Worker / Case Worker with strong hostel‑based experience who is confident working in a fast‑paced, people‑focused environment.
DUTIES
- Resident Induction and Engagement: Carrying out resident welcomes, inductions and ongoing engagement within the hostel
- Support Planning and Case Management: Developing, reviewing and maintaining person‑centred support plans in partnership with residents
- Risk Assessment and Safeguarding: Completing, reviewing and updating risk assessments in line with organisational procedures
- Key Working Sessions: Holding regular, planned case management sessions using a flexible and strengths‑based approach
- Multi‑Agency Working: Liaising with external agencies including health services, probation, housing and social care
- Resident Progression: Supporting residents to access benefits, activities, services and move‑on accommodation
- Record Keeping and Administration: Maintaining accurate, timely records including support plans, risk assessments and case notes
- Health And Safety Compliance: Conducting building and room checks and reporting health and safety concerns appropriately
- Resident Participation: Encouraging resident involvement in activities and service development
- Professional Practice: Upholding safeguarding, confidentiality, professional boundaries and equality standards at all times
CANDIDATE REQUIREMENTS
ESSENTIAL
- Proven experience of working full‑time within a homeless hostel or similar supported housing environment
- Demonstrable experience of working with homeless individuals with complex needs, including mental health, substance misuse and offending‑related issues
- Strong experience of support planning, risk assessments and ongoing case management within a hostel setting
- Experience of holding and managing a caseload, delivering consistent and structured support
- A confident understanding of safeguarding, risk management and professional boundaries when working with vulnerable adults
- Excellent communication, interpersonal and engagement skills
- The ability to maintain accurate records and complete clear written reports
- A flexible, resilient and person‑centred approach to support work
DESIRABLE
- A relevant qualification in Housing, Health and Social Care or a related field
- Experience of multi‑agency working within homelessness or supported housing services
- Knowledge of outcomes‑based assessment tools and harm reduction approaches
This role requires an Enhanced DBS check.
Housing Support Worker (Homeless Hostel / Key Worker) (AWDO-P14583) in Birkenhead) employer: AWD Online
Contact Detail:
AWD Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker (Homeless Hostel / Key Worker) (AWDO-P14583) in Birkenhead)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing support sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of person-centred support and risk management. Be ready to share specific examples from your experience that highlight your skills in these areas.
✨Tip Number 3
Show your passion for helping others! During interviews, express your commitment to supporting residents with complex needs and how you can make a positive impact in their lives.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Support Worker (Homeless Hostel / Key Worker) (AWDO-P14583) in Birkenhead)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Support Worker role. Highlight your experience in homeless hostels and any relevant skills that match the job description. We want to see how you can bring your unique background to our team!
Showcase Your Experience: When detailing your past roles, focus on your hands-on experience with complex needs, support planning, and risk assessments. Use specific examples to demonstrate how you've made a difference in residents' lives. This is your chance to shine!
Be Person-Centred: Remember, this role is all about supporting individuals. In your application, emphasise your person-centred approach and how you engage with residents. We love seeing candidates who genuinely care about making a positive impact!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need to make your application stand out. Let’s get started on this journey together!
How to prepare for a job interview at AWD Online
✨Know Your Stuff
Make sure you brush up on your knowledge about homelessness and the specific challenges faced by residents. Familiarise yourself with support planning, risk assessments, and safeguarding practices. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Experience
Prepare to discuss your previous experience in a homeless hostel or similar environment. Be ready to share specific examples of how you've managed caseloads, conducted key working sessions, and collaborated with external agencies. This will help demonstrate your capability and confidence in handling the responsibilities of the role.
✨Engage with Empathy
During the interview, highlight your person-centred approach. Share stories that showcase your ability to connect with vulnerable individuals and how you've supported them through their challenges. This will illustrate your commitment to making a positive impact in their lives.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer about the hostel's approach to resident engagement and multi-agency collaboration. This shows that you're genuinely interested in the role and eager to contribute to the team's success.