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- Tasks: Support residents and manage neighbourhood standards in a community-focused role.
- Company: Join a dynamic organisation dedicated to enhancing local communities.
- Benefits: Enjoy 25 days holiday, pension contributions, and a health allowance.
- Why this job: Make a real difference in people's lives while working flexibly.
- Qualifications: Experience in housing or community roles and strong communication skills.
- Other info: Hybrid working in Oxford with excellent career development opportunities.
The predicted salary is between 34800 - 34800 £ per year.
This is an excellent opportunity for a community-focused housing professional to support residents, manage neighbourhood standards, and deliver high-quality tenancy and estate management services across a varied local portfolio.
PLEASE NOTE: You will need a Full Driving Licence and your own Vehicle.
SALARY: £34,800 per annum FTE (£17,400 Actual Salary for 17.5 Hours per Week) + Benefits
LOCATION: Hybrid Working / Oxford (OX4)
JOB TYPE: 11 months Fixed Term Part-Time, Contract
WORKING HOURS: 17.5 Hours per Week (Flexible Days / Hours to be discussed during the interview)
JOB OVERVIEW
We have a fantastic new job opportunity for a Housing Officer / Neighbourhood Manager to play a key role in supporting residents and maintaining safe, well-managed communities. As a Housing Officer / Neighbourhood Manager, you will act as a visible point of contact for residents, ensuring neighbourhood standards are upheld while responding effectively to tenancy-related issues and concerns. The Housing Officer / Neighbourhood Manager will work closely with internal teams and external partners to address building safety, estate management, and safeguarding matters, helping residents feel supported, secure, and listened to. This role offers a rewarding opportunity to make a meaningful difference within local communities while working in a varied, people-focused environment.
DUTIES
- Estate and Property Inspections: Carrying out regular inspections to maintain safety, cleanliness, and neighbourhood standards
- Tenancy Management Support: Managing tenancy-related issues including noise complaints, disputes, and antisocial behaviour
- Resident Engagement: Building positive relationships with residents through clear communication and responsive support
- Safeguarding and Vulnerability Support: Identifying and supporting vulnerable residents, escalating concerns where required
- Building Safety Liaison: Working with internal teams and contractors to address repairs, compliance, and safety matters
- Partnership Working: Collaborating with external agencies and local partners to resolve community issues
- Feedback and Service Improvement: Gathering resident feedback to help improve service delivery and satisfaction
- Representation and Advocacy: Attending meetings, supporting legal processes, and representing the organisation when required
CANDIDATE REQUIREMENTS
- Driving Licence and Vehicle: A full driving licence and access to your own vehicle
- Housing or Community Experience: Previous experience in housing, neighbourhood management, or a similar people-focused role
- Safeguarding Awareness: An understanding of safeguarding principles and supporting vulnerable individuals
- Communication Skills: Strong interpersonal skills with the ability to build trust and manage sensitive situations
- Organisation and Time Management: Ability to manage multiple priorities in a fast-paced environment
- IT Skills: Confidence using systems such as Outlook, Word, Excel, and learning new digital tools
- Problem Solving: A proactive and practical approach to resolving issues effectively
BENEFITS
- 25 days’ holiday pro rata plus Bank Holidays
- Up to 8% contributory pension
- Annual health and lifestyle allowance of up to £300 for you and your family
This role requires a DBS check.
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
NO AGENCIES PLEASE
Housing Officer / Neighbourhood Manager employer: AWD online
Contact Detail:
AWD online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer / Neighbourhood Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in community events or local meetings related to housing. This not only boosts your visibility but also shows your commitment to the community, which is a big plus for roles like Housing Officer or Neighbourhood Manager.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of tenancy management and community engagement. Be ready to share examples of how you've handled similar situations in the past – it’ll show you’re the right fit for the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you who want to make a difference in their communities.
We think you need these skills to ace Housing Officer / Neighbourhood Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing or community roles. We want to see how your background aligns with the responsibilities of a Housing Officer / Neighbourhood Manager.
Showcase Your Communication Skills: Since this role is all about building relationships with residents, let us know about your strong interpersonal skills. Share examples of how you've effectively communicated and resolved issues in the past.
Highlight Your Problem-Solving Abilities: We love proactive problem solvers! Include specific instances where you've tackled challenges in a fast-paced environment, especially related to tenancy management or community engagement.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting opportunity.
How to prepare for a job interview at AWD online
✨Know Your Community
Before the interview, take some time to research the local community and its needs. Understanding the specific challenges residents face will help you demonstrate your commitment to supporting them and managing neighbourhood standards effectively.
✨Showcase Your Experience
Be ready to discuss your previous roles in housing or community management. Highlight specific examples where you've successfully resolved tenancy issues or engaged with residents. This will show that you have the practical experience needed for the role.
✨Demonstrate Communication Skills
Since strong interpersonal skills are crucial for this position, prepare to showcase how you've built trust and managed sensitive situations in the past. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the organisation's approach to resident engagement or how they handle safeguarding concerns. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
