AWD online seeks an Interim Contact Centre Manager (Customer & Digital) to lead a housing organisation's multi-channel contact operation, shaping a digital-first tenancy service and improving customer outcomes. You will coach Team Managers to raise first contact resolution and drive channel shift.
Based in West London with hybrid working, the role also covers budgets, performance reporting and compliance across Housing, Customer Support and Digital Services.
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Housing Contact Centre Manager — Digital-First Customer Care employer: AWD Online
Join a dynamic and supportive team within a large education organisation that prioritises employee growth and wellbeing. With a strong focus on shaping the people strategy, you will benefit from a collaborative work culture, competitive salary, and opportunities for professional development while making a meaningful impact across North Somerset and Bristol.
